| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| DM_MariaSilva_MGIQAS_2023 | 737.65 KB | Adobe PDF |
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Abstract(s)
A necessidade de sobrevivência nos mercados ou de assumir uma vantagem competitiva são alguns dos principais motivos pelos quais cada vez mais as organizações procuram implementar um sistema de qualidade segundo a norma ISO 9001. Esta investigação, visa analisar o impacto da adoção desta norma na performance financeira das empresas portuguesas do setor do mobiliário e se as mesmas apresentam melhor performance financeira comparativamente às empresas não certificadas. Para o cumprimento desta meta são considerados dados quantitativos originários de diferentes fontes e bases de dados. Para a obtenção da informação relativa às empresas portuguesas certificadas segundo as normas internacionais da qualidade da série ISO 9000, recorreu-se às listagens disponibilizadas pelo Instituto Português de Acreditação (IPAC). De forma a adquirir os dados financeiros e económicos necessários para a elaboração do estudo utilizou-se a Base de Dados SABI. Aos dados obtidos foi aplicado um tratamento estatístico fazendo uso de um software adequado, o IBM SPSS Statistics. Assim, foram ensaiados diferentes modelos com o objetivo de validar se a certificação impacta de alguma forma a performance das empresas, que conduziram à obtenção de algumas conclusões.
Como conclusão dos resultados do estudo empírico importa dar ênfase ao facto das empresas certificadas do setor do mobiliário do distrito de Braga não apresentarem uma performance superior à das empresas não certificadas do mesmo setor e distrito. Deu-se ainda destaque à análise dos indicadores financeiros quando confrontados com variáveis como idade da empresa e dimensão da empresa medida pelo número de colaboradores. Essa análise permitiu ainda retirar conclusões sobre as empresas certificadas e de que forma a sua performance é influenciada mediante os anos a operar no mercado e o número de colaboradores das mesmas.
The need to survive in the markets or to assume a competitive advantage are some of the main reasons why more and more organizations seek to implement a quality system according to the standard ISO 9001. This research aims to analyze the impact of the adoption of this standard on the financial performance of Portuguese companies in the furniture sector. To achieve this target, quantitative data from different sources and databases will be considered. To achieve information on Portuguese companies certified according to the international quality standards of the ISO 9000 series, the listings provided by the Portuguese Institute of Accreditation (IPAC) were used. In order to acquire the financial and economic data necessary for the preparation of the study, the SABI Database was used. A statistical treatment was applied to the data obtained through an appropriate software, IBM SPSS Statistics. Therefore, different models were tested in order to validate whether the certification impacts in any way the performance of the companies, which led to the achievement of conclusions. As a conclusion of the results of the empirical study, it is important to emphasize the fact that the certified companies of the furniture sector in the district of Braga, do not present a higher performance than the non-certified companies of the same sector and district. The analysis of financial indicators was also highlighted when confronted with variables such as age and size of the company, measured by the number of employees. Essa análise permitiu ainda retirar conclusões sobre as empresas certificadas e de que forma a sua performance é influenciada mediante os anos a operar no mercado e o número de colaboradores das mesmas. This analysis also allowed to draw conclusions about the certified companies, and how their performance is influenced by the number of years operating in the market, and the number of employees.
The need to survive in the markets or to assume a competitive advantage are some of the main reasons why more and more organizations seek to implement a quality system according to the standard ISO 9001. This research aims to analyze the impact of the adoption of this standard on the financial performance of Portuguese companies in the furniture sector. To achieve this target, quantitative data from different sources and databases will be considered. To achieve information on Portuguese companies certified according to the international quality standards of the ISO 9000 series, the listings provided by the Portuguese Institute of Accreditation (IPAC) were used. In order to acquire the financial and economic data necessary for the preparation of the study, the SABI Database was used. A statistical treatment was applied to the data obtained through an appropriate software, IBM SPSS Statistics. Therefore, different models were tested in order to validate whether the certification impacts in any way the performance of the companies, which led to the achievement of conclusions. As a conclusion of the results of the empirical study, it is important to emphasize the fact that the certified companies of the furniture sector in the district of Braga, do not present a higher performance than the non-certified companies of the same sector and district. The analysis of financial indicators was also highlighted when confronted with variables such as age and size of the company, measured by the number of employees. Essa análise permitiu ainda retirar conclusões sobre as empresas certificadas e de que forma a sua performance é influenciada mediante os anos a operar no mercado e o número de colaboradores das mesmas. This analysis also allowed to draw conclusions about the certified companies, and how their performance is influenced by the number of years operating in the market, and the number of employees.
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Keywords
ISO 9001 Desempenho Organizacional Gestão da Qualidade Certificação