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Atualmente tem-se vindo a verificar que os termos āqualidadeā e āgestĆ£oā ganham relevĆ¢ncia no contexto das organizaƧƵes. A implementaĆ§Ć£o de um Sistema de GestĆ£o da Qualidade (SGQ) permite que as organizaƧƵes alcancem transparĆŖncia acerca do seu modo de funcionamento e daquilo que sĆ£o capazes de produzir, fazendo com que tenham mais credibilidade do que as organizaƧƵes sem um SGQ. Este projeto surge no Ć¢mbito do Mestrado de Engenharia MecĆ¢nica na Ć”rea da GestĆ£o Industrial e tem como principal objetivo a realizaĆ§Ć£o de um estudo para analisar a perceĆ§Ć£o das empresas certificadas pela norma ISO 9001:2015 relativamente ao estado em que se encontram em termos de cumprimento dos critĆ©rios do Modelo da European Foundation for Quality Management (Modelo EFQM). O Modelo EFQM preconiza-se como uma ferramenta de autoavaliaĆ§Ć£o e melhoria contĆnua das organizaƧƵes, o que faz com que seja uma ferramenta Ćŗtil para avaliar a GestĆ£o da Qualidade Total (GQT) de uma organizaĆ§Ć£o. Este projeto foi direcionado para as empresas certificadas ISO 9001:2015 em Portugal. Foi aplicado um questionĆ”rio online, tendo-se obtido uma amostra de 109 empresas. A anĆ”lise estatĆstica dos dados permitiu destacar as principais dificuldades e benefĆcios alcanƧados com a implementaĆ§Ć£o do SGQ, bem como recolher uma autoavaliaĆ§Ć£o das empresas em termos de cumprimento dos critĆ©rios do Modelo EFQM. Como conclusĆ£o principal, realƧa-se que, mais de metade das empresas, nĆ£o estĆ” ciente do que se trata o Modelo EFQM. Este estudo contribui para a compreensĆ£o destes dois modelos de gestĆ£o em Portugal, tanto a ISO 9001:2015 como o Modelo EFQM, e faz sobressair a necessidade de investimento das empresas nestes domĆnios.
Currently, the terms āqualityā and āmanagementā have gained relevance in the context of organizations. The implementation of a Quality Management System (QMS) allows organizations to achieve transparency about how they operate and what they can produce, making them more credible than organizations without a QMS. This project arises within the scope of the Master of Mechanical Engineering in the area of Industrial Management and its main objective is to carry out a study to analyze the perception of companies certified by the ISO 9001:2015 standard regarding the state in which they are in terms of compliance with criteria of the European Foundation for Quality Management Model (EFQM Model). The EFQM Model is recommended as a tool for self-assessment and continuous improvement of organizations, which makes it a useful tool to assess the Total Quality Management (TQM) of an organization. This project was aimed at ISO 9001:2015 certified companies in Portugal. An online questionnaire was applied, resulting in a sample of 109 companies. The statistical analysis of the data made it possible to highlight the main difficulties and benefits achieved with the implementation of the QMS, as well as to collect a self-assessment of the companies in terms of compliance with the criteria of the EFQM Model. As a main conclusion, it should be noted that more than half of the companies are not aware of what the EFQM Model is about. This study contributes to the understanding of these two management models in Portugal, both ISO 9001:2015 and the EFQM Model, and highlights the need for companies to invest in these areas.
Currently, the terms āqualityā and āmanagementā have gained relevance in the context of organizations. The implementation of a Quality Management System (QMS) allows organizations to achieve transparency about how they operate and what they can produce, making them more credible than organizations without a QMS. This project arises within the scope of the Master of Mechanical Engineering in the area of Industrial Management and its main objective is to carry out a study to analyze the perception of companies certified by the ISO 9001:2015 standard regarding the state in which they are in terms of compliance with criteria of the European Foundation for Quality Management Model (EFQM Model). The EFQM Model is recommended as a tool for self-assessment and continuous improvement of organizations, which makes it a useful tool to assess the Total Quality Management (TQM) of an organization. This project was aimed at ISO 9001:2015 certified companies in Portugal. An online questionnaire was applied, resulting in a sample of 109 companies. The statistical analysis of the data made it possible to highlight the main difficulties and benefits achieved with the implementation of the QMS, as well as to collect a self-assessment of the companies in terms of compliance with the criteria of the EFQM Model. As a main conclusion, it should be noted that more than half of the companies are not aware of what the EFQM Model is about. This study contributes to the understanding of these two management models in Portugal, both ISO 9001:2015 and the EFQM Model, and highlights the need for companies to invest in these areas.
Description
Keywords
ISO 9001:2015 EFQM 2020 Business Excellence Model Qualidade GestĆ£o Sistema de GestĆ£o da Qualidade GestĆ£o da Qualidade Total Quality Management Quality Management System Total Quality Management