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Browsing by Author "Cardoso, Francisco Xavier Pinto"

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  • Key Corporate Process-Quality
    Publication . Cardoso, Francisco Xavier Pinto; Almeida, António Henrique Mendes de
    In a world with exponential technological evolution, competitiveness tends to increase and intensify. The scope of this project focuses on one of the most competitive areas of today, the automotive industry. An industry that is extremely demanding and less receptive to failure. The times dictate that the trend is the focus on Zero Defects, and for this, cases such as complaints are taken into account and are increasingly eliminating factors for suppliers. There are annual targets that, if not met, will lead to drastic reductions in orders for those suppliers or even the termination of relationships. Therefore, one of the biggest focuses in recent years of automotive companies has been the creation of Zero Defects programs, in which the goal is to prevent the occurrence of defects, and although it is not ideal, when they occur, must be stopped immediately after, without reaching the end customer. The ambit of this Thesis is the creation of an analysis and quality improvement framework in the automotive industry, directly focused on the elimination of failures occurrences, in order to achieve the goal of Zero Defects. To do this, an analysis of the complaints received by Kirchhoff Portugal will be performed, so that can be found patterns of defects, in order to develop preventive measures so that in the future, the type of defects identified will no longer occur. In addition to the analysis of the complaints, an analysis of the incidents found within the company, before they reach the customer, with the same goal, to develop preventive measures so that these defects have less chance of occurring. After all, although detected before sending to the customer, also has associated costs of rectification or scrap. After finding the patterns, countermeasures of improvement will be proposed and analyzed if they are feasible. To finish the entire development cycle, one of the approved countermeasures will be developed, implemented, and detailed in what it consists of and how it fits into the scope of work.
    2022Master thesis Open access Show more