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Authors
Advisor(s)
Abstract(s)
O objetivo principal é apurar, se a auditoria da qualidade pode influenciar os resultados
de uma organização. Para essa análise foi necessário o enquadramento dos temas “qualidade”
e “gestão da qualidade”. Para atingir este objetivo foi desencadeada uma revisão da literatura
contemplando temáticas como os conceitos qualidade, auditoria da qualidade, auditoria interna
e externa. Para tal, foram elaborados questionários tendentes a compreender o âmbito destas
temáticas. Os resultados deste estudo apontam para a importância do controlo da qualidade e
para a figura do auditor. Como conclusão final do estudo do caso considerado apurou-se que,
efetivamente a certificação de qualidade pode ter impacto nos resultados das organizações.
The principal objective is to check if the quality audit can influence on the results of one organization. For that analysis it was necessary the match of the themes "quality" and "quality management". Through the study developed, it was found that, the quality certification holds an impact on the results of organizations. This objective has been achieve, by to initiate the literature review, contemplating thematic concepts as, quality, quality audit, internal and external audit. For this, make an questionnaires tending to understand the reason these themes. The results study’s, indicate by the importance of quality control and the figure of auditor. The conclusion this case study it was found that indeed quality certification may be can impact the results of the organization.
The principal objective is to check if the quality audit can influence on the results of one organization. For that analysis it was necessary the match of the themes "quality" and "quality management". Through the study developed, it was found that, the quality certification holds an impact on the results of organizations. This objective has been achieve, by to initiate the literature review, contemplating thematic concepts as, quality, quality audit, internal and external audit. For this, make an questionnaires tending to understand the reason these themes. The results study’s, indicate by the importance of quality control and the figure of auditor. The conclusion this case study it was found that indeed quality certification may be can impact the results of the organization.
Description
Dissertação de Mestrado
apresentado ao Instituto de Contabilidade e Administração do Porto para
a obtenção do grau de Mestre em Auditoria, sob orientação da Doutora
Alcina Portugal Dias
Keywords
Resultados Controlo Qualidade Auditoria Audit Control Quality Results
Citation
Publisher
Instituto Politécnico do Porto. Instituto Superior de Contabilidade e Administração do Porto