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A procura de otimização de processos é um objetivo comum de todas as organizações. A metodologia Lean ajuda na procura dessa perfeição atuando na eliminação de desperdícios e das atividades que não geram valor ao produto ou serviço final, garantindo assim um produto ou serviço de qualidade. Esta metodologia já é seguida por muitos líderes no âmbito de aproveitar melhor o tempo de trabalho dos colaboradores, aumentando a produtividade das suas equipas. Para tal, eliminam os problemas que atravessem o processo, garantem que o fluxo flua e fornecem suporte necessário aos colaboradores para conseguirem entregar os trabalhos a tempo e com qualidade. Mais tarde, o conceito de Lean Office vem surgindo em mercados de ambiente administrativo, mais concretamente em ambiente de escritório. As ideologias deste conceito são as mesmas que o conceito original defende, ou seja, redução de desperdícios, melhor aproveitamento do tempo, padronização, documentação e organização. Mesmo assim, a literatura ainda carece de estudos práticos nesta matéria. O presente projeto de estágio tem como objetivo implementar Lean Office na área de contabilidade de uma empresa de serviços, tendo por base a melhoria contínua, com a finalidade de melhorar os processos administrativos. Como foco, este projeto tenta alinhar os resultados com base nos vetores lean. Para a concretização destes objetivos, o projeto de estágio foi desenvolvido com recurso à metodologia Lean e BPMN. Primeiramente identificou-se os processos a melhorar, procedeu-se ao desenho e quantificação de cada processo, com auxílio ao BPMN, e foram apresentadas propostas de melhorias desses mesmos processos. Foram ainda realizados outros casos de estudo como a eliminação de erros frequentes em contabilidade, com a utilização das ferramentas lean, o diagrama de ishikawa e os 5 porquês. Por fim, foi utilizado o diagrama de esparguete, no último caso de estudo, para alocar da melhor forma possível um equipamento utilizado por toda a empresa. O estudo efetuado permitiu reconhecer e eliminar os desperdícios existentes nos processos, como o de espera, o de movimento e o de sob processamento. Assim sendo, houve melhorias na redução de lead time, na redução de movimento desnecessário, na redução de acidentes e no aumento de valor agregado a cada fluxo, transmitindo assim, esse valor diretamente para os clientes e consequentemente para os colaboradores.
The search for process optimization is a common goal of all organizations. The Lean methodology helps in the search for this perfection by acting to eliminate waste and activities that do not generate value to the final product or service, thus ensuring a quality product or service. This methodology is already followed by many leaders in the context of making better use of the working time of employees, increasing the productivity of their teams. To do this, they eliminate problems that get in the way, ensure that the flow is smooth, and provide the necessary support for employees to be able to deliver work on time and with quality. Later, the Lean Office concept has emerged in administrative environment markets, more specifically in office environments. The ideologies of this concept are the same as the original concept, i.e., waste reduction, better use of time, standardization, documentation, and organization. Even so, the literature still lacks practical studies on this subject. This internship project aims to implement Lean Office in the accounting area of a service company, based on continuous improvement, to improve administrative processes. As a focus, this project tries to align the results based on lean vectors. To achieve these objectives, the internship project was developed using Lean and BPMN methodology. First the processes to be improved were identified, each process was designed and quantified, with the help of BPMN, and proposals for improvement were presented. Other case studies were also performed, such as the elimination of frequent errors in accounting, with the use of lean tools, the ishikawa diagram, and the 5 whys. Finally, the spaghetti diagram was used in the last case study to allocate in the best possible way an equipment used by the whole company. The study made it possible to recognize and eliminate existing waste in the processes, such as waiting, movement, and under-processing. Therefore, there were improvements in the reduction of lead time, in the reduction of unnecessary movement, in the reduction of accidents, and in the increase of value added to each flow, thus transmitting this value directly to the customers and consequently to the employees.
The search for process optimization is a common goal of all organizations. The Lean methodology helps in the search for this perfection by acting to eliminate waste and activities that do not generate value to the final product or service, thus ensuring a quality product or service. This methodology is already followed by many leaders in the context of making better use of the working time of employees, increasing the productivity of their teams. To do this, they eliminate problems that get in the way, ensure that the flow is smooth, and provide the necessary support for employees to be able to deliver work on time and with quality. Later, the Lean Office concept has emerged in administrative environment markets, more specifically in office environments. The ideologies of this concept are the same as the original concept, i.e., waste reduction, better use of time, standardization, documentation, and organization. Even so, the literature still lacks practical studies on this subject. This internship project aims to implement Lean Office in the accounting area of a service company, based on continuous improvement, to improve administrative processes. As a focus, this project tries to align the results based on lean vectors. To achieve these objectives, the internship project was developed using Lean and BPMN methodology. First the processes to be improved were identified, each process was designed and quantified, with the help of BPMN, and proposals for improvement were presented. Other case studies were also performed, such as the elimination of frequent errors in accounting, with the use of lean tools, the ishikawa diagram, and the 5 whys. Finally, the spaghetti diagram was used in the last case study to allocate in the best possible way an equipment used by the whole company. The study made it possible to recognize and eliminate existing waste in the processes, such as waiting, movement, and under-processing. Therefore, there were improvements in the reduction of lead time, in the reduction of unnecessary movement, in the reduction of accidents, and in the increase of value added to each flow, thus transmitting this value directly to the customers and consequently to the employees.
Description
Keywords
Metodologia Lean Desperdícios Valor Lean Office Melhoria contínua BPMN Ferramentas lean Vetores lean Processos Lead time Lean methodology Waste Value Lean Office Continuous improvement Lean tools Lean vectors Processes Lead time