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Abstract(s)
O projeto “Paredesdeafeto” surgiu da necessidade de colmatar o isolamento social, agudizado pela pandemia. Deste modo, foi concebida uma linha telefónica de apoio psicossocial a toda a população do concelho de Paredes, que visava promover momentos de conforto e escuta a todos os participantes. Adicionalmente, e a partir dos contactos estabelecidos através da linha, deu-se a oportunidade de desenvolver um acompanhamento psicossocial presencial e sistemático, assentes nos pressupostos da construção de uma relação de ajuda.
Este projeto teve como principais finalidades promover a integração das pessoas em situação de isolamento social e melhorar e aumentar a sua participação ativa. Para operacionalizar os objetivos definidos no projeto foram desenvolvidas duas ações. A primeira ação concretiza-se através da construção da linha telefónica, direcionada a toda a população do concelho de Paredes que, até à data, recebeu 453 contactos telefónicos. Por seu turno, a ação dois, diz respeito à intervenção psicossocial individualizada desenvolvida com uma das pessoas contactadas através da linha. O acompanhamento desta participante destacou-se pela sua ausência de relações e pelos seus problemas de saúde que a colocavam numa situação de maior isolamento, que poderiam ser colmatas com a inclusão de uma rede de suporte social e familiar.
A intervenção do presente projeto seguiu os pressupostos da metodologia de investigação-ação (IA), que pretendeu dar resposta aos problemas sociais emergentes, agudizados pela pandemia. O envolvimento dos participantes, a escuta-ativa e a compreensão empática revelaram ser princípios cruciais que nortearam o contacto com o outro, para a construção de uma relação de ajuda.
The “Paredesdeafeto” project arose from the need to respond to social isolation, exacerbated by the pandemic. In this way, a telephone line for psychosocial support for the entire population of the municipality of Paredes, which aimed to promote moments of comfort and listening to all participants. Additionally, and based on the contacts established through the line, the opportunity was given to develop a face-to-face and systematic psychosocial monitoring, based on the assumptions of building a help relationship. This project's main purposes were to promote the integration of people in situations of social isolation and to improve and increase their active participation. In order to operationalize the objectives defined in the project, two actions were developed. The first action takes place through the construction of the telephone line, aimed at the entire population of the Municipality of Paredes, which, to date, has received 453 telephone contacts. In turn, action two,concerns the psychosocial individual intervention developed with one the participants. The monitoring of this participant was highlighted by her absence of relationships and by her health problems that placed her in a situation of greater isolation, which could be overcome with the inclusion of a social and family support network. The intervention of the present project followed the assumptions of the action-research (AR) methodology, which aimed to respond to emerging social problems, exacerbated by the pandemic. The participants involvement, active listening and empathic understanding proved to be crucial principles that guided contact with others, in order to build a helping relationship.
The “Paredesdeafeto” project arose from the need to respond to social isolation, exacerbated by the pandemic. In this way, a telephone line for psychosocial support for the entire population of the municipality of Paredes, which aimed to promote moments of comfort and listening to all participants. Additionally, and based on the contacts established through the line, the opportunity was given to develop a face-to-face and systematic psychosocial monitoring, based on the assumptions of building a help relationship. This project's main purposes were to promote the integration of people in situations of social isolation and to improve and increase their active participation. In order to operationalize the objectives defined in the project, two actions were developed. The first action takes place through the construction of the telephone line, aimed at the entire population of the Municipality of Paredes, which, to date, has received 453 telephone contacts. In turn, action two,concerns the psychosocial individual intervention developed with one the participants. The monitoring of this participant was highlighted by her absence of relationships and by her health problems that placed her in a situation of greater isolation, which could be overcome with the inclusion of a social and family support network. The intervention of the present project followed the assumptions of the action-research (AR) methodology, which aimed to respond to emerging social problems, exacerbated by the pandemic. The participants involvement, active listening and empathic understanding proved to be crucial principles that guided contact with others, in order to build a helping relationship.
Description
Keywords
Psychosocial intervention Action-research Helping relationship Active listening Intervenção Psicossocial Investigação-ação Relação de ajuda Escuta-ativa
Citation
Publisher
Instituto Politécnico do Porto. Escola Superior de Educação