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Desenvolvimento de ferramentas digitais para a gestão da qualidade no ISAG: integração de power apps e power BI
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Advisor(s)
Abstract(s)
O presente projeto foi desenvolvido no âmbito da Unidade Curricular “Projeto/ Dissertação/
Estágio”, do Mestrado em Engenharia e Gestão Industrial, do Departamento de Engenharia
Mecânica do Instituto Superior de Engenharia do Porto. O projeto tem como objetivo analisar
e melhorar o Sistema de Gestão da Qualidade (SGQ) para o Instituto Superior de Administração
e Gestão (ISAG), focando-se na melhoria da monitorização, avaliação e eficiência dos processos
operacionais através da criação e implementação de uma aplicação integrada com diferentes
dashboards.
O estudo aborda as principais dificuldades enfrentadas pela instituição, como a fragmentação
de informações, a dependência de registo manuais e a falta de uma solução integrada para a
análise de dados em tempo real.
O desenvolvimento deste projeto seguiu uma abordagem mista, combinando a revisão
bibliográfica e o levantamento de dados sobre os processos atuais do SGQ, além de reuniões
com os colaboradores-chave.
Deste modo, a solução proposta inclui a criação de uma aplicação em Power Apps, combinada
com dashboards dinâmicos e interativos desenvolvidos em Power BI, com o objetivo de
centralizar os dados e melhorar a visibilidade e a tomada de decisões estratégicas.
Em síntese, a implementação da solução melhorará significativamente a eficiência operacional,
a agilidade na gestão da qualidade e a capacidade de monitorização dos indicadores-chave de
desempenho (KPIs). O projeto também sugere que a solução proposta pode ser escalada para
outros processos da instituição, proporcionando uma melhoria contínua no desempenho
académico e administrativo.
This project was developed as part of the “Project/ Dissertation/ Internship” curricular unit of the master’s program in Industrial Engineering and Management at the Mechanical Engineering Department of the Porto School of Engineering. The project aims to analyse and improve the Quality Management System (QMS) at Instituto Superior de Administração e Gestão (ISAG), focusing on enhancing the monitoring, evaluation and efficiency of operational processes through the creation and implementation of an integrated application supported by various dashboards. The study addresses the main challenges faced by the institution, such as the fragmentation of information, reliance on manual records, and the lack of na integrated solution for real-time data analysis. The development of this project followed a mixed-methods approach, combining a literature review and the collection of data on the current QMS processes, alongside meetings with key stakeholders. As such, the proposed solution includes the creation of na application in Power Apps combined with dynamics and interactive dashboards developed in Power BI, with the goal of centralising data and improving visibility and strategic decision-making. In summary, the implementation of the solution will significantly improve operational efficiency, the agility of quality management and the ability to monitor key performance indicators (KPIs). The project also suggests that the proposed solution could be scaled to other processes within the institution, providing continuous improvement in both academic and administrative performance.
This project was developed as part of the “Project/ Dissertation/ Internship” curricular unit of the master’s program in Industrial Engineering and Management at the Mechanical Engineering Department of the Porto School of Engineering. The project aims to analyse and improve the Quality Management System (QMS) at Instituto Superior de Administração e Gestão (ISAG), focusing on enhancing the monitoring, evaluation and efficiency of operational processes through the creation and implementation of an integrated application supported by various dashboards. The study addresses the main challenges faced by the institution, such as the fragmentation of information, reliance on manual records, and the lack of na integrated solution for real-time data analysis. The development of this project followed a mixed-methods approach, combining a literature review and the collection of data on the current QMS processes, alongside meetings with key stakeholders. As such, the proposed solution includes the creation of na application in Power Apps combined with dynamics and interactive dashboards developed in Power BI, with the goal of centralising data and improving visibility and strategic decision-making. In summary, the implementation of the solution will significantly improve operational efficiency, the agility of quality management and the ability to monitor key performance indicators (KPIs). The project also suggests that the proposed solution could be scaled to other processes within the institution, providing continuous improvement in both academic and administrative performance.
Description
Keywords
Quality Management Higher Education Continuous Improvement Dashboard Power BI Power Apps Gestão de qualidade Automatização de processos Melhoria contínua