| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 11.36 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
Num mercado cada vez mais competitivo e flexível, a melhoria contínua dos processos, de forma a torná-los mais eficazes e eficientes, revela-se uma ferramenta imprescindível para que exista uma mudança no tecido empresarial e para as empresas ganharem dimensão e escala para singrarem num mundo global.
A dissertação aqui apresentada, foi desenvolvida em contexto industrial na empresa Flamingo, S.A., concretamente, na área de controlo da produção, onde se analisaram e melhoraram os processos de gestão documental e de gestão e controlo da produção. Assim, foi realizado o mapeamento dos processos em questão, onde foram reconhecidos pontos críticos para, posteriormente, se identificar as diversas melhorias no funcionamento dos processos.
Desta forma, durante o período de estágio, criaram-se documentos (desenhos técnicos, fichas técnicas, mapa de componentes, gamas operatórias e folhas de custos produtivos) que apoiam a constituição do dossiê do produto. Procedeu-se ao recenseamento e matrícula de, aproximadamente, 120 equipamentos, juntamente, com a elaboração de uma ferramenta capaz de auxiliar a empresa na obtenção dos diferentes custos produtivos de um determinado produto/artigo. Adotou-se, igualmente, ferramentas da filosofia Lean Thinking, da mesma forma que se implementou uma versão beta de um software MES de apoio ao controlo da produção.
Com o estudo realizado, a empresa foi incentivada a implementar as oportunidades de melhoria citadas, nomeadamente, a filosofia Lean Thinking e os hábitos de registo, que trarão à organização novas estratégias com vista à diminuição de desperdícios e à melhoria contínua, contribuindo para um aumento do grau de satisfação dos clientes. Relativamente à implementação do software, os resultados obtidos ficaram abaixo dos esperados. Este facto explica-se pelas fragilidades do sistema. A título de exemplo, falta de hábitos organizacionais e elevada resistência à mudança por parte dos colaboradores, bem como reduzida envolvência da administração no projeto.
According to the growing needs for companies’ competitiveness and flexibility, the continuous improvement processes to make them more effective and efficient, proves to be an indispensable tool. The work presented in this dissertation was developed in an industrial context in the company Flamingo S.A., specifically in the production control area, where the process of documents management and the process of the production management were analyzed and improved. Thus, the mapping of the processes in question was carried out, where critical points were recognized for later identification of the various improvements. In this way, during the internship period, documents (technical drawings, data sheets, components maps, operating routes and production cost sheets) were created to support the product dossier. Approximately 120 equipment were registered with the elaboration of a MS Excel tool capable of assisting the company in obtaining the different productive costs of a given product/article. Tools of the Lean Thinking philosophy were also adopted, as well as the implementation of a beta version of a MES software to support the production control. With the study carried out, the company was encouraged to implement the mentioned improvement opportunities, in particular the Lean Thinking philosophy and registration habits, which will bring to the organization new strategies to reduce waste and continuous improvement, contributing to an increase customer satisfaction. Relatively, to the implementation of the software, the results obtained were less than expected. This is explained by system weaknesses, such as lack of organizational habits and high resistance to change by the employees, as well as the reduced involvement of the high management in the project.
According to the growing needs for companies’ competitiveness and flexibility, the continuous improvement processes to make them more effective and efficient, proves to be an indispensable tool. The work presented in this dissertation was developed in an industrial context in the company Flamingo S.A., specifically in the production control area, where the process of documents management and the process of the production management were analyzed and improved. Thus, the mapping of the processes in question was carried out, where critical points were recognized for later identification of the various improvements. In this way, during the internship period, documents (technical drawings, data sheets, components maps, operating routes and production cost sheets) were created to support the product dossier. Approximately 120 equipment were registered with the elaboration of a MS Excel tool capable of assisting the company in obtaining the different productive costs of a given product/article. Tools of the Lean Thinking philosophy were also adopted, as well as the implementation of a beta version of a MES software to support the production control. With the study carried out, the company was encouraged to implement the mentioned improvement opportunities, in particular the Lean Thinking philosophy and registration habits, which will bring to the organization new strategies to reduce waste and continuous improvement, contributing to an increase customer satisfaction. Relatively, to the implementation of the software, the results obtained were less than expected. This is explained by system weaknesses, such as lack of organizational habits and high resistance to change by the employees, as well as the reduced involvement of the high management in the project.
Description
Keywords
Melhoria dos Processos Gestão Documental Gestão da Produção Lean Manufacturing Processes Improvement Documentation Management Production Management