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Abstract(s)
Esta pesquisa tem o objetivo de compreender o impacto da cultura organizacional e do clima
organizacional sobre a produção e gestão do conhecimento numa Organização Intensiva em
Conhecimento (OIC). Nessa dissertação, procedeu-se à identificação das dimensões da cultura
organizacional e do clima organizacional, mapeando pontos de interferência ou influência
mútua entre cultura, clima e gestão do conhecimento, e identificação das características do
processo de gestão do conhecimento. O campo do estudo empírico é o Instituto Federal de
Goiás (IFG), câmpus Itumbiara, caracterizado neste trabalho como uma OIC educacional
pública. Com base num inquérito por questionário aplicado transversalmente no câmpus
(n=96), pudemos perceber que no IFG – Câmpus Itumbiara a Gestão do Conhecimento
apresenta eficiência no uso de estruturas informais, suportada por um bom clima
organizacional, por uma cultura organizacional estável, e pelo profissionalismo e
produtividade dos trabalhadores. Quanto às estruturas formais, a pesquisa apontou que é
necessário desenvolver e implementar procedimentos sistemáticos de Gestão do
Conhecimento que reforcem o papel que as relações interpessoais possuem na construção e
gestão dos saberes, gerenciando o conhecimento produzido de forma mais eficiente e criando
uma superestrutura de compartilhamento, para diminuir a dependência do conhecimento
individualizado, os problemas de comunicação e os possíveis efeitos negativos da rotatividade
e burocracia internas.
This research aims to understand the impact of organizational culture and organizational climate on knowledge production and management in a Knowledge Intensive Organization (KIO). Inherently we proceeded to identify the dimensions of organizational culture and organizational climate, mapping points of interference or mutual influence between culture, climate and knowledge management, and identifying the characteristics of the knowledge management process. The field of the empirical study is the Federal Institute of Goiás (IFG), Câmpus Itumbiara, characterized in this work as a public educational KIO. The methodological option was a questionnaire survey, which was applied online (n=96), allowing us to understand that the IFG - Câmpus Itumbiara Knowledge Management presents efficiency in the use of informal structures, supported by a good organizational climate, by a stable organizational culture, and the professionalism and productivity of workers. As for the formal structures, the research pointed out that it is necessary to develop and implement systematic Knowledge Management procedures that reinforce the interpersonal relations role in knowledge creation, managing the knowledge in a more efficient way and creating a superstructure of sharing, to reduce the dependence of the individualized knowledge, the problems of communication and the possible negative effects of internal rotation and bureaucracy.
This research aims to understand the impact of organizational culture and organizational climate on knowledge production and management in a Knowledge Intensive Organization (KIO). Inherently we proceeded to identify the dimensions of organizational culture and organizational climate, mapping points of interference or mutual influence between culture, climate and knowledge management, and identifying the characteristics of the knowledge management process. The field of the empirical study is the Federal Institute of Goiás (IFG), Câmpus Itumbiara, characterized in this work as a public educational KIO. The methodological option was a questionnaire survey, which was applied online (n=96), allowing us to understand that the IFG - Câmpus Itumbiara Knowledge Management presents efficiency in the use of informal structures, supported by a good organizational climate, by a stable organizational culture, and the professionalism and productivity of workers. As for the formal structures, the research pointed out that it is necessary to develop and implement systematic Knowledge Management procedures that reinforce the interpersonal relations role in knowledge creation, managing the knowledge in a more efficient way and creating a superstructure of sharing, to reduce the dependence of the individualized knowledge, the problems of communication and the possible negative effects of internal rotation and bureaucracy.
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Keywords
Clima organizacional Cultura organizacional Gestão do conhecimento Organizações intensivas em conhecimento Knowledge intensive organizations Organizational culture Knowledge management Organizational climate