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Improvement in external logistics of an automotive component manufacturing company towards costs reduction

2020Journal article Open access
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dc.contributor.authorMachado, Ana Beatriz
dc.contributor.authorSilva, Francisco J. G.
dc.contributor.authorSá, José Carlos
dc.contributor.authorBarreiras, Alcinda
dc.contributor.authorPinto Ferreira, Luís
dc.contributor.authorPereira, Maria Teresa
dc.contributor.authorSantos, Gilberto
dc.date.accessioned2023-09-11T13:49:31Z
dc.date.available2023-09-11T13:49:31Z
dc.date.issued2020
dc.description.abstractThis work was developed in a company that produces components, such as, Bowden cables and comfort systems for the automobile industry. The company's external logistics department was the place where the work was carried out. The constant need of urgent shippings in the company in order to comply with the delivery scheduled with its customers, leads the organization to have an unnecessary cost. This case study is no exception, and this type of costs represents about 33% of total transport costs, revealing a major negative economic impact for the company. For the analysis of urgent transport some quality tools were used to determine the root causes of the identified problem (high cost with urgent transport). The use of these quality tools, namely brainstorming, Ishikawa's diagram and Five Whys, allowed for greater involvement by employees from different areas. Thus, it was possible to share knowledge and, consequently, a more reliable analysis and identification of possible root-causes of the problem, as well as, the implementation of actions to eliminate them. With the implementation of the improvement actions, the urgent shipping costs were reduced by about 68%.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.24874/IJQR14.04-12pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.22/23499
dc.language.isoengpt_PT
dc.publisherCenter for Quality, University of Montenegro, Center for Quality, University of Kragujevac, Serbia; International Association for Quality and Quality of Life Researchpt_PT
dc.relation.publisherversionhttp://www.ijqr.net/index.phppt_PT
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/pt_PT
dc.subjectLogisticspt_PT
dc.subjectQuality Toolspt_PT
dc.subjectImprovementpt_PT
dc.subjectBrainstormingpt_PT
dc.subjectCosts Reductionpt_PT
dc.titleImprovement in external logistics of an automotive component manufacturing company towards costs reductionpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage1190pt_PT
oaire.citation.issue4pt_PT
oaire.citation.startPage1175pt_PT
oaire.citation.titleInternational Journal for Quality Researchpt_PT
oaire.citation.volume14pt_PT
person.familyNameMachado
person.familyNameSilva
person.familyNameSá
person.familyNameBarreiras
person.familyNamePinto Ferreira
person.familyNameRibeiro Pereira
person.givenNameAna
person.givenNameFrancisco
person.givenNameJosé Carlos
person.givenNameAlcinda
person.givenNameLuís
person.givenNameMaria Teresa
person.identifier1422904
person.identifierR-002-4MY
person.identifierU-2265-2018
person.identifier.ciencia-idB81C-4758-2D59
person.identifier.ciencia-idC91E-F5C8-46C7
person.identifier.ciencia-id5415-323A-131B
person.identifier.ciencia-id7A16-77DE-410A
person.identifier.orcid0000-0002-6557-2814
person.identifier.orcid0000-0001-8570-4362
person.identifier.orcid0000-0002-2228-5348
person.identifier.orcid0000-0002-4947-4990
person.identifier.orcid0000-0003-4225-6525
person.identifier.orcid0000-0003-4556-9578
person.identifier.ridI-5708-2015
person.identifier.ridR-2566-2016
person.identifier.ridAEO-3561-2022
person.identifier.scopus-author-id56870827300
person.identifier.scopus-author-id56029853700
person.identifier.scopus-author-id57188755263
person.identifier.scopus-author-id56624034400
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
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