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Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal

2021Journal article Restricted access
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dc.contributor.authorFonseca, Luís Miguel
dc.contributor.authorCardoso, Maria Cristiana
dc.contributor.authorNóvoa, Maria Henriqueta
dc.date.accessioned2021-11-03T11:04:54Z
dc.date.embargo2035
dc.date.issued2021
dc.description.abstractThis paper aims to identify and characterize the motivations for ISO 9001 quality management system (QMS) implementation and certification, with a novel, valid and business-oriented scale applied to a large sample. Instead of adopting a normative approach focusing on the internal/external nature of the motivation, this investigation aims to emphasize the ISO 9001 driving forces from an instrumental (productivity, market and competitiveness) perspective. This study is framed with a quantitative methodology supported by an email survey encompassing a sample of 526 Portuguese ISO 9001 certified organizations. Descriptive statistics, exploratory factorial analysis (EFA), t-tests and correlation analysis were performed according to the proposed research questions. Regarding the motivations, three factors were obtained by applying EFA: market, productivity and competitiveness. The respondent organizations consider the productivity factor (mainly related to internal motivations) to be the most important. Concerning the other factors, competitiveness in the sector is ranked second and the reasons related to the market come in third. Additionally, organizations of medium dimension (between 50 and 249 employees), certified up to 1999 or from the private sector, give greater relevance to motivations related to the market and competitiveness.pt_PT
dc.description.versioninfo:eu-repo/semantics/acceptedVersionpt_PT
dc.identifier.doi10.1108/IJQSS-02-2021-0031pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.22/18809
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherEmeraldpt_PT
dc.relation.publisherversionhttps://www.emerald.com/insight/content/doi/10.1108/IJQSS-02-2021-0031/full/htmlpt_PT
dc.subjectMotivationpt_PT
dc.subjectISO 9001pt_PT
dc.subjectQMSpt_PT
dc.subjectQuality certificationpt_PT
dc.subjectDriving forcespt_PT
dc.titleMotivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposalpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.issueahead-of-printpt_PT
oaire.citation.titleInternational Journal of Quality and Service Sciencespt_PT
oaire.citation.volumeahead-of-printpt_PT
person.familyNameFonseca
person.givenNameLuis
person.identifier.ciencia-idDA12-4855-5FAE
person.identifier.orcid0000-0001-5668-0656
person.identifier.ridL-4285-2014
person.identifier.scopus-author-id56356558600
rcaap.rightsclosedAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication7fc78bf1-1399-4460-8ee9-0bccbf304291
relation.isAuthorOfPublication.latestForDiscovery7fc78bf1-1399-4460-8ee9-0bccbf304291

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