| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 6.89 MB | Adobe PDF |
Advisor(s)
Abstract(s)
Objetivo – O objetivo deste estágio foi prestar apoio nas diversas operações académicas,
pós-graduações, MBAs, Open Programmes e Custom, de BackOffice, incluindo a ajuda
na atualização de bases de dados, realizações de documentos, controlo e realização da
qualidade, inserção de informações no PMS, entre outras funções associadas às
operações.
Ações- A metodologia passou pela concretização das tarefas que estavam previstas
realizar durante o estágio, nomeadamente, apoiar a preparação, execução e
acompanhamento dos programas de formação; elaborar trabalhos diversos com recurso
às ferramentas do Microsoft Office; apoiar na organização do arquivo; atualizar os portais
de suporte à atividade onde estão as informações sobre os programas e acompanhar
docentes e alunos aquando dos programas de formação, reportando todas as questões que
merecessem atenção. Estas tarefas mencionadas anteriormente foram acompanhadas pela
responsável de operações através de reuniões e troca de mensagens, para que se pudesse
chegar ao objetivo pretendido.
Resultados – Os principais resultados foi a utilização de ferramentas e plataformas já
existentes para dar apoio às mais diversas tarefas das operações, a implementação de
técnicas de apoio e organização para que as pessoas que se encontram nas operações se
pudessem concentrar noutras tarefas e posteriormente realizarem outras de forma mais
fácil.
Conclusão – Como contribuições, considero que o apoio que prestei facilitou o trabalho
das operações, tanto em termos de timings como em organização de tarefas, possibilitando
assim que as colegas das operações pudessem prestar atenção noutras tarefas.
Objective - The objective of this internship was to provide support in the various academic, postgraduate, MBA, Open Programmes and Custom, BackOffice operations, including helping to update databases, produce documents, control and carry out quality assurance, enter information into the PMS, among other functions associated with the operations. Actions - The methodology involved carrying out the tasks that were planned during the internship, namely: supporting the preparation, execution and monitoring of training programmes; preparing various assignments using Microsoft Office tools; helping to organize the archive; updating the activity support portals with information on the programmes and accompanying teachers and students during training programmes, reporting on any issues that merited attention. These tasks were monitored by the operations manager through meetings and exchanges of messages, so that the desired objective could be achieved. Results - The main results were the use of existing tools and platforms to support the most diverse tasks in the operations, the implementation of support and organization techniques so that the people in the operations could concentrate on other tasks and then carry out others more easily. Conclusions - As a contribution, I believe that the support I provided facilitated the work of operations, both in terms of timings and the organization of tasks, thus enabling my colleagues in operations to pay attention to other tasks.
Objective - The objective of this internship was to provide support in the various academic, postgraduate, MBA, Open Programmes and Custom, BackOffice operations, including helping to update databases, produce documents, control and carry out quality assurance, enter information into the PMS, among other functions associated with the operations. Actions - The methodology involved carrying out the tasks that were planned during the internship, namely: supporting the preparation, execution and monitoring of training programmes; preparing various assignments using Microsoft Office tools; helping to organize the archive; updating the activity support portals with information on the programmes and accompanying teachers and students during training programmes, reporting on any issues that merited attention. These tasks were monitored by the operations manager through meetings and exchanges of messages, so that the desired objective could be achieved. Results - The main results were the use of existing tools and platforms to support the most diverse tasks in the operations, the implementation of support and organization techniques so that the people in the operations could concentrate on other tasks and then carry out others more easily. Conclusions - As a contribution, I believe that the support I provided facilitated the work of operations, both in terms of timings and the organization of tasks, thus enabling my colleagues in operations to pay attention to other tasks.
Description
Keywords
Operações académicas Programme manager Diretor de programa MBA´s Qualtrics Gestão de operações Academic operations Operations management Program director Programme manager Qualtrics