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Exploring employee retention practices in the Portuguese hospitality industry
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Autores
Orientador(es)
Resumo(s)
The recent developments in the hospitality industry and the overall economy
following the recent pandemic, demonstrate a need for a new examination of how
job seekers perceive hospitality jobs. The hospitality industry plays a major role in
the Portuguese economy, contributing greatly to employability in Portugal. This
study seeks to characterise talent retention in hotel units located in the Greater Porto
region, one of Portugal’s main tourist regions. Based on a qualitative methodology,
using an exploratory study, 10 semi-structured interviews were carried out involving
human resources management professionals. The results suggest that professional
factors are the determining factors in talent retention, specifically job satisfaction,
organisational commitment, leadership and the work environment. This study
provides some ideas for retention practices, centred on the perspective of human
resources managers, on how to maintain the professional satisfaction of teams and
reinforce their desire to continue in the hotel industry. This paper also includes the
theoretical and practical implications of the findings as well as outlines the limitations
and further research.
Descrição
Palavras-chave
Talent retention practices Tourism industry Job satisfaction Leadership Work environment Organisational commitment
Contexto Educativo
Citação
Editora
Springer