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Orientador(es)
Resumo(s)
The objective of this paper is to review and discuss the literature about the management
factors that can influence volunteer work. First we present the different management
factors. This discussion is followed by the identification of the key management factors
in volunteering: recruitment, training and rewarding. Finally, we present two main gaps
in the literature that justify the scope for further research: (i) how management factors
(recruitment, training and rewarding) influence volunteers’ satisfaction and retention;
and (ii) predominance of the investigations in the North American context, followed by
English and Australian context.
Descrição
Palavras-chave
Management factors (recruitment, training and rewarding) Nonprofit organisations Volunteers