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Manual de procedimentos internos no departamento de Compras e Logística da empresa Sysadvance
| Nome: | Descrição: | Tamanho: | Formato: | |
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| 3.13 MB | Adobe PDF |
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Resumo(s)
No contexto atual, o departamento de Compras e Logística é considerado fulcral para as empresas, uma vez que garante a disponibilidade de materiais, a eficiência ao longo de toda a cadeia de abastecimento e a entrega de valor ao cliente. O seu contributo é crucial para a redução de custos, cumprimento de prazos e aumento de competitividade face à concorrência, uma vez que estes fatores são determinantes em mercados altamente exigentes, reforçando a necessidade e importância da padronização e da otimização dos processos internos.
Nesse sentido, o presente projeto tem como objetivo a elaboração de um manual de procedimentos internos para o departamento de Compras e Logística da empresa Sysadvance, especializada no desenvolvimento e fabrico de equipamentos para produção no local, purificação de gases, bem como soluções integradas para gases e ar comprimido.
A metodologia adotada baseou-se num estudo de caso de natureza qualitativa e quantitativa, englobando entrevistas aos responsáveis dos departamentos, observação direta e análise e mapeamento dos processos através de ferramentas como o SIPOC, fluxogramas e o ciclo PDCA, com vista à melhoria contínua.
Os resultados obtidos evidenciam que a implementação do manual permitiu a padronização das atividades, a redução da variabilidade dos processos e a definição de Indicadores-Chave de Desempenho (KPIs) para monitorizar a eficiência das operações, contribuindo para a melhoria da eficiência operacional. Adicionalmente, passou a funcionar como um documento de referência interna, facilitando a integração de novos colaboradores e o controlo das operações.
Conclui-se que o manual de procedimentos constitui uma ferramenta para a gestão do departamento, promovendo a melhoria contínua e assegurando o alinhamento com o Sistema de Gestão da Qualidade com foco na melhoria contínua.
In the current context, the Purchasing and Logistics department is considered crucial for companies, as it ensures material availability, operational efficiency throughout the supply chain and the delivery of value to customers. Its contribution is essential for reducing costs, meeting deadlines and increasing competitiveness, as these factors are decisive in highly demanding markets, reinforcing the importance of standardizing and optimizing internal processes. In this context, the present project aims to develop an internal procedures manual for the Purchasing and Logistics department of Sysadvance, a company specialized in the development and manufacturing of on-site gas generation equipment, gas purification systems and integrated solutions for gases and compressed air. The methodology adopted was based on a qualitative and quantitative case study, including interviews with department managers, direct observation and process analysis and mapping using tools such as SIPOC, flowcharts and the PDCA cycle, with the purpose of promoting continuous improvement. The results obtained demonstrate that the implementation of the manual enabled the standardization of activities, the reduction of process variability and the definition of Key Perfomance Indicators (KPIs) to monitor the efficiency, contributing to improved operational efficiency. Additionally, it became an internal reference document, facilitating the integration of new employees and the monitoring of operations. It is concluded that the procedures manual constitutes a strategic management tool for the department, promoting continuous improvement and ensuring alignment with the quality management system.
In the current context, the Purchasing and Logistics department is considered crucial for companies, as it ensures material availability, operational efficiency throughout the supply chain and the delivery of value to customers. Its contribution is essential for reducing costs, meeting deadlines and increasing competitiveness, as these factors are decisive in highly demanding markets, reinforcing the importance of standardizing and optimizing internal processes. In this context, the present project aims to develop an internal procedures manual for the Purchasing and Logistics department of Sysadvance, a company specialized in the development and manufacturing of on-site gas generation equipment, gas purification systems and integrated solutions for gases and compressed air. The methodology adopted was based on a qualitative and quantitative case study, including interviews with department managers, direct observation and process analysis and mapping using tools such as SIPOC, flowcharts and the PDCA cycle, with the purpose of promoting continuous improvement. The results obtained demonstrate that the implementation of the manual enabled the standardization of activities, the reduction of process variability and the definition of Key Perfomance Indicators (KPIs) to monitor the efficiency, contributing to improved operational efficiency. Additionally, it became an internal reference document, facilitating the integration of new employees and the monitoring of operations. It is concluded that the procedures manual constitutes a strategic management tool for the department, promoting continuous improvement and ensuring alignment with the quality management system.
Descrição
Palavras-chave
Compras Logística Manual de Procedimentos Internos Qualidade Purchasing Logistics Internal Procedures Manual Quality