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Authors
Abstract(s)
A presente dissertação desenvolve uma análise sobre a importância estratégica da integração
dos princípios ESG (Environmental, Social and Governance) e da Inteligência Artificial no
contexto da gestão hospitalar contemporânea, evidenciando o seu contributo para a
construção de modelos de gestão mais sustentáveis, éticos e tecnologicamente evoluídos. Num
setor em permanente transformação, onde a pressão sobre os recursos, a exigência de
qualidade e a necessidade de responder a novos paradigmas ambientais e sociais se
intensificam, torna-se essencial repensar os processos de gestão com base em critérios que
conciliem eficiência operacional, responsabilidade social e inovação.
Em Portugal, o sistema hospitalar enfrenta um período de reestruturação que requer uma visão
de longo prazo e políticas coerentes com as metas globais de sustentabilidade. A presente
investigação propõe-se compreender, de forma crítica e aplicada, o papel que os critérios ESG
e a Inteligência Artificial podem desempenhar na modernização das instituições de saúde,
contribuindo para a sua resiliência, transparência e capacidade de adaptação a contextos
complexos e dinâmicos.
Os resultados obtidos evidenciam a necessidade premente de uma transformação profunda na
gestão hospitalar, de modo a alcançar uma verdadeira sustentabilidade institucional. Essa
mudança revela-se indispensável não apenas na vertente ambiental, mas também nas
dimensões social e de governance, que devem ser consideradas de forma equilibrada e
integrada. A análise desenvolvida reforça que a sustentabilidade hospitalar só pode ser
plenamente alcançada quando todos os seus eixos são contemplados em conjunto,
promovendo uma gestão mais responsável, inclusiva e eficiente.
Deste modo, esta dissertação enfatiza a urgência de uma mudança de paradigma na forma
como as instituições de saúde são geridas. Conclui-se que a integração estratégica dos
princípios ESG e da Inteligência Artificial não constitui apenas uma oportunidade de inovação
tecnológica, mas antes um imperativo ético e organizacional, essencial para a edificação de
sistemas de saúde mais conscientes, resilientes e alinhados com os desafios globais do século
XXI.
This dissertation presents an analysis of the strategic importance of integrating ESG (Environmental, Social and Governance) principles and Artificial Intelligence in contemporary hospital management, highlighting their contribution to the construction of management models that are more sustainable, ethical, and technologically advanced. In a sector undergoing constant transformation, where the pressure on resources, quality demands, and the need to respond to new environmental and social paradigms are intensifying, it is essential to rethink management processes based on criteria that can reconcile operational efficiency, social responsibility and innovation. In Portugal, the hospital system is facing a period of restructuring that requires long-term vision and policies aligned with global sustainability goals. This research aims to critically and practically examine the role that ESG criteria and Artificial Intelligence can play in the modernization of healthcare institutions, improving their resilience, transparency and ability to adapt to complex and dynamic situations. The findings highlight the pressing need for a deep transformation in hospital management, in order to achieve true institutional sustainability. This shift reveals itself to be indispensable, not only in an environmental sense , but also in the social and governance dimensions, that should be accounted for, in a balanced and integrated manner. The analysis reinforces that hospital sustainability can only be fully achieved when all its pillars are looked at together, fostering more responsible, inclusive and efficient management practices. With that said, this dissertation emphasizes the urgency of a paradigm shift in the way healthcare institutions are managed. It concludes that the strategic integration of ESG principles and Artificial Intelligence constitutes not merely an opportunity for technological innovation but an ethical and organizational imperative, essential for building more conscious, resilient and globally aligned health systems, capable of facing the challenges of the twenty-first century.
This dissertation presents an analysis of the strategic importance of integrating ESG (Environmental, Social and Governance) principles and Artificial Intelligence in contemporary hospital management, highlighting their contribution to the construction of management models that are more sustainable, ethical, and technologically advanced. In a sector undergoing constant transformation, where the pressure on resources, quality demands, and the need to respond to new environmental and social paradigms are intensifying, it is essential to rethink management processes based on criteria that can reconcile operational efficiency, social responsibility and innovation. In Portugal, the hospital system is facing a period of restructuring that requires long-term vision and policies aligned with global sustainability goals. This research aims to critically and practically examine the role that ESG criteria and Artificial Intelligence can play in the modernization of healthcare institutions, improving their resilience, transparency and ability to adapt to complex and dynamic situations. The findings highlight the pressing need for a deep transformation in hospital management, in order to achieve true institutional sustainability. This shift reveals itself to be indispensable, not only in an environmental sense , but also in the social and governance dimensions, that should be accounted for, in a balanced and integrated manner. The analysis reinforces that hospital sustainability can only be fully achieved when all its pillars are looked at together, fostering more responsible, inclusive and efficient management practices. With that said, this dissertation emphasizes the urgency of a paradigm shift in the way healthcare institutions are managed. It concludes that the strategic integration of ESG principles and Artificial Intelligence constitutes not merely an opportunity for technological innovation but an ethical and organizational imperative, essential for building more conscious, resilient and globally aligned health systems, capable of facing the challenges of the twenty-first century.
Description
Keywords
Hospital Management Sustainability ESG Criteria Artificial Intelligence Gestão Hospitalar Sustentabilidade Critérios ESG Inteligência Artificial
