Loading...
Publication
Implementação da Filosofia Lean numa oficina de uma concessionária automóvel
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 5.64 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
Este relatório apresenta o trabalho desenvolvido no âmbito do estágio curricular realizado na
empresa António Martins & Filhos (AMF Mobilidade), tendo como principal objetivo a aplicação
da filosofia Lean na oficina de uma concessionária automóvel. O foco esteve na análise e
melhoria de processos com destaque para a gestão do armazém, área crítica no suporte ao
serviço pós-venda.
Foram identificados diversos problemas operacionais, como falhas no pré-picking, devoluções
acumuladas, discrepâncias de stock e distribuição ineficaz de tarefas entre colaboradores. Com
base na aplicação prática de ferramentas Lean, como o 5S, o Mapeamento de Fluxo de Valor
(VSM), Kaizen e Gestão Visual, foram propostas e iniciadas melhorias concretas que
contríbuiram para uma maior organização e redução de desperdícios e aumento da eficiência.
Apesar da limitação temporal do estágio (9-10 meses), que impediu a monitorização de todos
os resultados a médio prazo, o projeto representou um ponto de partida sólido para a
implementação de uma cultura de melhoria contínua dentro da organização.
This report presents the work carried out during a curricular internship at the company António Martins & Filhos (AMF Mobilidade), with the main objective of applying Lean philosophy to the workshop of an automotive dealership. The focus was placed on process analysis and improvement, especially regarding warehouse management, a critical area in supporting aftersales service. Several operational issues were identified, such as pre-picking failures, accumulated returns, stock discrepancies, and poor task distribution. Through the practical application of Lean tools such as 5S, Value Stream Mapping (VSM), Kaizen, and Visual Management, concrete improvements were proposed and partially implemented, contributing to better organization, waste reduction, and increased operational efficiency. Although the internship duration (9–10 months) limited the long-term monitoring of results, the project served as a solid foundation for the introduction of a continuous improvement culture within the company.
This report presents the work carried out during a curricular internship at the company António Martins & Filhos (AMF Mobilidade), with the main objective of applying Lean philosophy to the workshop of an automotive dealership. The focus was placed on process analysis and improvement, especially regarding warehouse management, a critical area in supporting aftersales service. Several operational issues were identified, such as pre-picking failures, accumulated returns, stock discrepancies, and poor task distribution. Through the practical application of Lean tools such as 5S, Value Stream Mapping (VSM), Kaizen, and Visual Management, concrete improvements were proposed and partially implemented, contributing to better organization, waste reduction, and increased operational efficiency. Although the internship duration (9–10 months) limited the long-term monitoring of results, the project served as a solid foundation for the introduction of a continuous improvement culture within the company.
Description
Keywords
Lean Manufacturing 5S Mapeamento de Fluxo de Valor (VSM) Kaizen Gestão Visual Oficina Automóvel Melhoria Contínua Mapeamento do fluxo de valor (VSM) Gestão visual Oficina automóvel Melhoria contínua