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Abstract(s)
No âmbito do Mestrado em Direção Hoteleira na Escola Superior de Hotelaria e
Turismo do Politécnico do Porto, foi realizado um relatório de estágio subordinado ao tema
"Gestão de compras em indústrias Hoteleiras" cujo objetivo central era conhecer os métodos
de gestão de compras possíveis de implementar numa unidade hoteleira e entender qual o
mais vantajoso de implementar em cada uma.
O presente relatório incide numa revisão de literatura sobre a gestão de compras em
indústrias hoteleiras que procura a sua comprovação através da observação-participação em
duas unidades hoteleiras distintas onde foram realizados os estágios - Hotel Arts Barcelona e
Santana Hotel & Spa – e em entrevistas efetuadas a responsáveis pela gestão de compras de
diferentes unidades.
Com a adoção de uma metodologia qualitativa na realização do projeto de
investigação, foram alcançados, de forma satisfatória, os objetivos do presente relatório, uma
vez que a revisão da literatura, os estágios realizados e as entrevistas permitiram identificar
os métodos possíveis de implementar e concluir que a eficácia de cada um dependerá,
essencialmente, da dimensão da unidade hoteleira.
In the context of the Master's degree in Hotel Management at the Escola Superior de Hotelaria e Turismo of Politécnico do Porto, an internship report was carried out on the theme "Purchasing Management In Hotel Industries" whose main objective was to know the purchasing management methods possible to implement in a hotel unit and understand which is the most advantageous to implement in each one. This report focuses on a literature review on purchasing management in hotel industries that seeks proof through observation-participation in two distinct hotel units where internships were carried out - Hotel Arts Barcelona and Santana Hotel & Spa - and interviews with those responsible for purchasing management of different units. With the adoption of a qualitative methodology in the realization of the research project, the objectives of this report were satisfactorily achieved, since the literature review, the internships and the interviews allowed identifying the possible methods of implementing and concluding that the effectiveness of each will depend essentially on the size of the hotel unit.
In the context of the Master's degree in Hotel Management at the Escola Superior de Hotelaria e Turismo of Politécnico do Porto, an internship report was carried out on the theme "Purchasing Management In Hotel Industries" whose main objective was to know the purchasing management methods possible to implement in a hotel unit and understand which is the most advantageous to implement in each one. This report focuses on a literature review on purchasing management in hotel industries that seeks proof through observation-participation in two distinct hotel units where internships were carried out - Hotel Arts Barcelona and Santana Hotel & Spa - and interviews with those responsible for purchasing management of different units. With the adoption of a qualitative methodology in the realization of the research project, the objectives of this report were satisfactorily achieved, since the literature review, the internships and the interviews allowed identifying the possible methods of implementing and concluding that the effectiveness of each will depend essentially on the size of the hotel unit.
Description
Relatório de estágio
Keywords
Gestão de compras Indústrias hoteleiras Métodos de gestão Purchasing management Hotel industry Management methods