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Impact of Supplier Management Strategies on the Organizational Performance of ISO 9001 Certified Organizations

2015-12-31Journal article Open access
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dc.contributor.authorFonseca, Luís Miguel
dc.contributor.authorLima, Vanda Marlene
dc.date.accessioned2016-01-07T10:53:57Z
dc.date.available2016-01-07T10:53:57Z
dc.date.issued2015-12-31
dc.description.abstractPurpose: The purpose of this article is to discuss the impact of Supplier orientation and the resulting Supply Chain Management (SCM) approach, on the organizational performance of ISO 9001 Quality Management Systems certified organizations. Methodology/Approach: Following a literature review, a full structural conceptual model was proposed. An online survey was administered to managers of Portuguese organizations with certified ISO 9001 Quality Management Systems. Descriptive Statistics and Structural Model Equations were used to validate the proposed conceptual model. Findings: There are positive relationships between Organization Strategy and Supplier Orientation, between Supplier Orientation and Stakeholders Satisfaction, and between Stakeholders Satisfaction and Organizational Performance Orientation, supporting ISO 9001:2015. These findings provide insights that supplier orientation, mediated by stakeholder satisfaction, is an essential tool for organizational competitive sustainable advantage. Research Limitation/implication: The analysis was based on managers of ISO 9001 certified organizations perceptions, so additional studies with actual data and longitudinal studies should be useful for further validation. Originality/Value of paper: The importance of the overall organizational ecosystem is highlighted with potential impact on the more than 1 Million ISO 9001 organizations certified worldwide and in their suppliers.pt_PT
dc.identifier.citationFonseca, L.M., Lima, V.M., (2015).Impact of Supplier Management Strategies on the Organizational Performance of ISO 9001 Certified Organizations . Quality Innovation Prosperity, 19(2), 32-54pt_PT
dc.identifier.doi10.12776/QIP.V19I2.592pt_PT
dc.identifier.issn1338-984X
dc.identifier.urihttp://hdl.handle.net/10400.22/7308
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherTechnical University of Kosicept_PT
dc.relation.ispartofseriesQuality Innovation Prosperity;Vol. 19, Nº 2
dc.relation.publisherversionhttp://www.qip-journal.eu/index.php/QIP/article/view/592/617pt_PT
dc.subjectQuality Managementpt_PT
dc.subjectISO 9001pt_PT
dc.subjectSupplier managementpt_PT
dc.subjectStakeholder satisfactionpt_PT
dc.subjectOrganizational performancept_PT
dc.titleImpact of Supplier Management Strategies on the Organizational Performance of ISO 9001 Certified Organizationspt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.conferencePlaceKOSICE, Slovak Republicpt_PT
oaire.citation.endPage54pt_PT
oaire.citation.issue2pt_PT
oaire.citation.startPage32pt_PT
oaire.citation.titleQUALITY INNOVATION PROSPERITYpt_PT
oaire.citation.volume19pt_PT
person.familyNameFonseca
person.givenNameLuis
person.identifier.ciencia-idDA12-4855-5FAE
person.identifier.orcid0000-0001-5668-0656
person.identifier.ridL-4285-2014
person.identifier.scopus-author-id56356558600
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication7fc78bf1-1399-4460-8ee9-0bccbf304291
relation.isAuthorOfPublication.latestForDiscovery7fc78bf1-1399-4460-8ee9-0bccbf304291

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