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Abstract(s)
A presente dissertação foi desenvolvida numa empresa de semicondutores, Amkor Technology Portugal S.A. e centrou-se no desenho, construção e implementação de um sistema de informação com capacidade para dar suporte à realização de determinadas tarefas que careciam da determinação de um procedimento. A determinação de um procedimento permite evitar todos os desperdícios associados à não normalização do trabalho. Identificaram-se assim duas tarefas que careciam desse suporte: receção de encomendas e acompanhamento de bens em trânsito. Numa fase inicial realizou-se o levantamento do estado atual e posteriormente realizou-se um levantamento de necessidades, requisitos e objetivos para as tarefas e também para o próprio sistema. Permitiu assim criar uma base de informação sólida para inicializar o desenvolvimento do sistema de informação. Começou-se por criar uma base de dados responsável por todo o armazenamento dos dados, tal como estabelecido num dos requisitos, e posteriormente o desenvolvimento de uma interface que permitisse o acesso controlado à informação existente na base de dados. O sistema criado, base de dados e interface, permitiu a criação de uma ferramenta com funcionalidades como registo de informação de receção de encomendas, de mercadorias em trânsito, consulta de informação, notificações com caracter informativo para melhoria da gestão do dia a dia, rastreabilidade e histórico. Após todo o desenvolvimento, foram testados vários cenários com o propósito de evitar possíveis erros aquando da implementação. Por fim, prosseguiu-se para a implementação da ferramenta que se encontra armazenada num local de acesso a todos os utilizadores. A ferramenta permite o acesso rápido e claro a informação necessária para o desenvolvimento das atividades diárias tendo reduzindo o tempo de procura por encomendas/informação, eliminado as perdas de encomendas, redução de materiais estragados, permitiu aos colaboradores uma melhor gestão do seu tempo dado que informa chegadas e saídas de material crucial para a linha de produção.
This dissertation was developed in a semiconductor company, Amkor Technology Portugal S.A. and focused on the design, construction, and implementation of an information system with the capacity to support the performance of certain tasks that lacked the determination of a procedure. The determination of a procedure allows to avoid all the waste associated with the nonnormalization of work. Thus, two tasks were identified that needed this support: receiving orders and tracking goods in transit. In an initial phase, a survey of the current state was carried out and, subsequently, a survey of needs, requirements, and objectives for the tasks and for the system itself. It allowed creating a solid information base to initiate the development of the information system. We started by creating a database responsible for all data storage, as established in one of the requirements, and then the development of an interface that allows controlled access to the information in the database. The system created, database and interface, allowed the creation of a tool with functionalities such as registration of information on the receipt of orders, goods in transit, information consultation, notifications with informative character to improve day-to-day management, traceability and historical. After all the development, several scenarios were tested in order to avoid possible errors during the implementation. Finally, we proceeded with the implementation of the tool, which is stored in a location that is accessible to all users. The tool allows quick and clear access to the information necessary for the development of daily activities, reducing the time spent searching for orders / information, eliminating order losses, reducing damaged materials, allowing employees to better manage their time since informs arrivals and departures of crucial material for the production line.
This dissertation was developed in a semiconductor company, Amkor Technology Portugal S.A. and focused on the design, construction, and implementation of an information system with the capacity to support the performance of certain tasks that lacked the determination of a procedure. The determination of a procedure allows to avoid all the waste associated with the nonnormalization of work. Thus, two tasks were identified that needed this support: receiving orders and tracking goods in transit. In an initial phase, a survey of the current state was carried out and, subsequently, a survey of needs, requirements, and objectives for the tasks and for the system itself. It allowed creating a solid information base to initiate the development of the information system. We started by creating a database responsible for all data storage, as established in one of the requirements, and then the development of an interface that allows controlled access to the information in the database. The system created, database and interface, allowed the creation of a tool with functionalities such as registration of information on the receipt of orders, goods in transit, information consultation, notifications with informative character to improve day-to-day management, traceability and historical. After all the development, several scenarios were tested in order to avoid possible errors during the implementation. Finally, we proceeded with the implementation of the tool, which is stored in a location that is accessible to all users. The tool allows quick and clear access to the information necessary for the development of daily activities, reducing the time spent searching for orders / information, eliminating order losses, reducing damaged materials, allowing employees to better manage their time since informs arrivals and departures of crucial material for the production line.
Description
Keywords
Logística Sistemas de informação Normalização BPMN Logistics information system Normalization