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A model of integration ISO 9001 with Lean six sigma and main benefits achieved

2020Journal article Restricted access
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dc.contributor.authorSá, José Carlos
dc.contributor.authorVaz, Sílvia
dc.contributor.authorCarvalho, Orlancina
dc.contributor.authorLima, Vanda
dc.contributor.authorMorgado, Luísa
dc.contributor.authorFonseca, Luís
dc.contributor.authorDoiro, Manuel
dc.contributor.authorSantos, Gilberto
dc.date.accessioned2020-11-04T15:50:02Z
dc.date.embargo2120
dc.date.issued2020
dc.description.abstractThe main purpose of this article is to depict the integration of Lean tools with requirements of ISO 9001:2015 standard as an operationalisation and support tool for a Quality Management System (QMS). The research was carried out through a questionnaire, which was sent to 2040 Portuguese companies. From the two hundred responses, 77 of them were validated (companies certified by at least one quality management system and which simultaneously have lean six sigma (LSS) tools and/or techniques implemented) corresponding to the sample of this study. Additionally, the research was also based on a case study in a footwear company where the model was applied. This research proposes a model for integrating Lean tools and requirements of ISO 9001:2015. This integration allows the QMS to become more practical and dynamic, reinforcing the creation of value for the organisation. As main benefits, we can highlight, among others: improvement of problem solving, waste reduction, improvement in internal communication, and increase in productivity. Thisarticle aims at becoming a relevant contribution to business management as it displays the main tools and methodologies to implement and sustain a QMS.pt_PT
dc.description.sponsorshipThis work has been supported by national funds through FCT (Fundação para a Ciência e Tecnologia) through project UIDB/04728/2020.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.1080/14783363.2020.1829969pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.22/16432
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.relationCenter for Research and Innovation in Business Sciences and Information Systems
dc.relation.publisherversionhttps://www.tandfonline.com/doi/full/10.1080/14783363.2020.1829969pt_PT
dc.subjectQuality management system (QMS)pt_PT
dc.subjectLean Six Sigmapt_PT
dc.subjectLean toolspt_PT
dc.subjectISO 9001:2015pt_PT
dc.subjectImprovementpt_PT
dc.titleA model of integration ISO 9001 with Lean six sigma and main benefits achievedpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleCenter for Research and Innovation in Business Sciences and Information Systems
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04728%2F2020/PT
oaire.citation.endPage25pt_PT
oaire.citation.startPage1pt_PT
oaire.citation.titleTotal Quality Management & Business Excellencept_PT
oaire.fundingStream6817 - DCRRNI ID
person.familyNameSá
person.familyNameFonseca
person.givenNameJosé Carlos
person.givenNameLuis
person.identifierR-002-4MY
person.identifier.ciencia-idC91E-F5C8-46C7
person.identifier.ciencia-idDA12-4855-5FAE
person.identifier.orcid0000-0002-2228-5348
person.identifier.orcid0000-0001-5668-0656
person.identifier.ridR-2566-2016
person.identifier.ridL-4285-2014
person.identifier.scopus-author-id56029853700
person.identifier.scopus-author-id56356558600
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsclosedAccesspt_PT
rcaap.typearticlept_PT
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relation.isAuthorOfPublication7fc78bf1-1399-4460-8ee9-0bccbf304291
relation.isAuthorOfPublication.latestForDiscovery7fc78bf1-1399-4460-8ee9-0bccbf304291
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