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Abstract(s)
Os sistemas de informação empresariais têm vindo nos últimos anos a afirmar-
se como ferramentas essenciais no mercado cada vez mais competitivo em que as
empresas se encontram.
Pretende-se com este trabalho aplicar uma metodologia de apoio à tomada de
decisão baseada num modelo decisão multicritério que permite a avaliação e seleção de um sistema de informação (SI) num determinado contexto.
Para atingir esse objetivo foi utilizado o estudo de caso na empresa Proef, SGSP. Foi então realizada uma revisão bibliográfica sobre a gestão da cadeia de abastecimento, logística e teoria da decisão para dar suporte a todo o trabalho prático.
Posteriormente foi aplicada a metodologia Multicritério para Apoio à seleção de
SI – MMASSI/TI com base nos processos existentes na organização.
Com recurso à aplicação informática foi obtido o sistema de informação mais
adequado ao contexto de decisão, sendo este resultado avaliado através de uma
análise de sensibilidade e robustez.
Desta dissertação surgiram limitações e também recomendações futuras.
Business information systems have come in recent years to establish itself as an essential tool in the increasingly competitive market where companies meet. The aim of this work is to apply a methodology of decision support based on a multicriteria decision model that allows the evaluation and selection of an information system in a given decision context. To achieve this goal it was used the case study in the company Proef, SGSP. It was then carried out a literature review on supply chain management, logistics and decision theory to support all the practical work. Later, it was applied the multicriteria methodology for decision making support - MMASSI / IT based on existing processes in the organization. Using this computer application was obtained the information system that best suited to the decisional context, being this result evaluated through a sensitivity analysis and robustness. From this dissertation emerged limitations and future recommendations.
Business information systems have come in recent years to establish itself as an essential tool in the increasingly competitive market where companies meet. The aim of this work is to apply a methodology of decision support based on a multicriteria decision model that allows the evaluation and selection of an information system in a given decision context. To achieve this goal it was used the case study in the company Proef, SGSP. It was then carried out a literature review on supply chain management, logistics and decision theory to support all the practical work. Later, it was applied the multicriteria methodology for decision making support - MMASSI / IT based on existing processes in the organization. Using this computer application was obtained the information system that best suited to the decisional context, being this result evaluated through a sensitivity analysis and robustness. From this dissertation emerged limitations and future recommendations.
Description
Keywords
Gestão da cadeia de abastecimento Logística Sistemas de informação Processo de tomada de decisão Metodologia multicritério para apoio à tomada de decisão Supply chain management Logistics Decision-making process Multicriteria methodology for decision making support Information systems
Citation
Publisher
Instituto Politécnico do Porto. Escola Superior de Estudos Industriais e de Gestão