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Abstract(s)
No âmbito da unidade curricular de Dissertação/Projeto/Estágio do 2º ano do Mestrado em Engenharia Mecânica do Instituto Superior de Engenharia do Porto, apresenta-se o presente trabalho de dissertação, desenvolvido em contexto empresarial numa empresa de retalho alimentar, líder do setor, a Sonae MC. Mais concretamente na direção de Desenvolvimento da Logística, responsável por estudar, desenvolver e implementar iniciativas e projetos de melhoria contínua nas plataformas logísticas da empresa e no serviço aos clientes. Atualmente, os desafios do setor do retalho alimentar influenciam cada vez mais as empresas a investir em meios e recursos que tornem os seus processos logísticos mais eficientes, com maior qualidade e com menor custo, sem nunca comprometer os processos da cadeia de abastecimento e as necessidades de evolução do negócio. Desta forma, no âmbito da função de Process Improvement desempenhada nesta empresa, foi desenvolvido o Process Confirmation, uma metodologia de confirmação de processos que, de forma estruturada e expedita, garante o cumprimento de processos nas plataformas logísticas da Sonae MC. Ainda, esta metodologia tem como objetivo ligar a fase de desenho de processos e consequente criação de normas à fase de procura de melhorias, numa lógica circular, garantindo a melhoria contínua de forma constante, com vista a acompanhar a complexidade crescente dos processos. Assim, foram desenvolvidas e implementadas ferramentas de levantamento e mapeamento de processos, de criação de normas, de análise de criticidade e de confirmação de processos, bem como de divulgação, análise e tratamento de resultados. Consequentemente, verificar-se-á, enquanto resultado da metodologia, que o nível de cumprimento dos processos das equipas logísticas aumentou à medida que as confirmações de processo foram sistematicamente acontecendo. O sucesso comprovado pelos seus resultados, e o potencial reconhecido pela equipa de gestão do pelouro da Logística da Sonae MC, resulta num pedido de expansão da metodologia, com vista à sua implementação nos restantes departamentos, dado o seu âmbito inicial de implementação exclusivamente nos centros de distribuição. Esta metodologia permite ainda que a Logística da Sonae MC dê visibilidade à restante empresa da sua preocupação em garantir que os seus processos são cumpridos com a máxima eficiência e qualidade.
Within the course of Dissertation/Project/Internship of the 2nd year of Mechanical Engineering Master’s Degree of Oporto Engineering Superior Institute, this dissertation, hereby presented, was developed in a business context, in a food retail company, industry leader, Sonae MC. More specifically at the Logistics Development Department, which is responsible for the study, development and implementation of continuous improvement initiatives and projects in the logistics platforms and customer service. Currently, the challenges in this sector influence companies to invest in means and resources that can make its logistics processes more efficient, with higher quality and lower cost, without ever compromising the supply chain processes and business evolution requirements. Therefore, as part of the Process Improvement role carried out in this company, Process Confirmation was developed, a process confirmation methodology that, in a structured and expeditious way, guarantees the compliance of processes at Sonae MC logistics platforms. Moreover, this methodology aims to link the process design phase and consequent creation of standards to the search for improvements phase, in a circular logic, guaranteeing continuous improvement on a constant basis, in order to keep up with the increasing complexity of the processes. Therefore, tools of process mapping, standards creation, criticality analysis and process confirmation were developed, as well as dissemination, analysis and treatment of results. Consequently, it will be verified, as a result of the methodology, that the process compliance level of the logistics teams improved as process confirmation evolved. The proven success of its results, and the recognized potential by Sonae MC Logistics management team, results in a request for the methodology expansion, through its implementation in the remaining departments, given its initial scope of exclusive implementation in distribution centers. This methodology also allows Sonae MC Logistics Department to give visibility to the rest of the company of its concern to ensure that its processes are complied with maximum efficiency and quality.
Within the course of Dissertation/Project/Internship of the 2nd year of Mechanical Engineering Master’s Degree of Oporto Engineering Superior Institute, this dissertation, hereby presented, was developed in a business context, in a food retail company, industry leader, Sonae MC. More specifically at the Logistics Development Department, which is responsible for the study, development and implementation of continuous improvement initiatives and projects in the logistics platforms and customer service. Currently, the challenges in this sector influence companies to invest in means and resources that can make its logistics processes more efficient, with higher quality and lower cost, without ever compromising the supply chain processes and business evolution requirements. Therefore, as part of the Process Improvement role carried out in this company, Process Confirmation was developed, a process confirmation methodology that, in a structured and expeditious way, guarantees the compliance of processes at Sonae MC logistics platforms. Moreover, this methodology aims to link the process design phase and consequent creation of standards to the search for improvements phase, in a circular logic, guaranteeing continuous improvement on a constant basis, in order to keep up with the increasing complexity of the processes. Therefore, tools of process mapping, standards creation, criticality analysis and process confirmation were developed, as well as dissemination, analysis and treatment of results. Consequently, it will be verified, as a result of the methodology, that the process compliance level of the logistics teams improved as process confirmation evolved. The proven success of its results, and the recognized potential by Sonae MC Logistics management team, results in a request for the methodology expansion, through its implementation in the remaining departments, given its initial scope of exclusive implementation in distribution centers. This methodology also allows Sonae MC Logistics Department to give visibility to the rest of the company of its concern to ensure that its processes are complied with maximum efficiency and quality.
Description
Keywords
Logística Processos Eficiência Melhoria contínua Logistics Processes Efficiency Continuous improvement