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Advisor(s)
Abstract(s)
O escalonamento de pessoal é um problema muito
estudado, tanto pela comunidade científica como pelos gestores e
responsáveis pelos recursos humanos das empresas. O impacto
financeiro das decisões tomadas, o bem-estar dos colaboradores,
ou conceitos mais subjetivos como “justiça” e “equilíbrio”,
acabam por transformar este caso em muito mais do que um
simples problema rotineiro. Quando se fala em escalonamento de
pessoal médico, dificuldades adicionais são encontradas, como a
continuidade do trabalho (24 horas por dia, 7 dias por semana),
ou a qualidade de serviço que tem de ser assegurada. O trabalho
apresentado neste artigo teve como ponto de partida as regras
definidas no INRCII – Second International Nurse Rostering
Competition – mas sempre com a visão de criar as bases
necessárias para o futuro desenvolvimento de um produto
genérico de escalonamento automático e otimizado de pessoal.
Personnel scheduling problems are widely studied both by the scientific community and by the human resource managers of the companies. The financial impact of the decisions, the welfare of the employees, or more subjective concepts like "fairness" and "balance", turn this case into much more than just a routine problem. When it comes to medical personnel scheduling, additional difficulties can be found, such as uninterrupted work (24 hours per day, 7 days per week), or the quality of service that has to be ensured. The work presented in this paper was based on the rules defined in INRCII - Second International Nurse Rostering Competition - but always with the vision of creating the necessary basis for the future development of an automatic and optimized generic personnel scheduling software.
Personnel scheduling problems are widely studied both by the scientific community and by the human resource managers of the companies. The financial impact of the decisions, the welfare of the employees, or more subjective concepts like "fairness" and "balance", turn this case into much more than just a routine problem. When it comes to medical personnel scheduling, additional difficulties can be found, such as uninterrupted work (24 hours per day, 7 days per week), or the quality of service that has to be ensured. The work presented in this paper was based on the rules defined in INRCII - Second International Nurse Rostering Competition - but always with the vision of creating the necessary basis for the future development of an automatic and optimized generic personnel scheduling software.
Description
Keywords
heurísticas otimização combinatória escalonamento de pessoal algoritmos heuristics combinatorial optimization personnel scheduling algorithms
Citation
Publisher
Institute of Electrical and Electronics Engineers