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A qualitative study on pharmacists’ perceptions about service innovation

2024-08-10Journal article Open access
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dc.contributor.authorDores, Artemisa Rocha
dc.contributor.authorPeixoto, Miguel
dc.contributor.authorCarvalho, Irene P.
dc.contributor.authorCastro, Maria
dc.contributor.authorMarques, António da Silva
dc.date.accessioned2024-09-10T08:21:36Z
dc.date.embargo2025-09-01
dc.date.issued2024-08-10
dc.description.abstractExpanded services provided at pharmacies show numerous improvements in health outcomes. However, attempts at implementing new services in pharmacies are met with several barriers, among which is the failure to update the pharmacist's role. This study aimed to explore pharmacists’ perceptions about the role of pharmacies and the effects of, and barriers to, service expansion. Four focus groups were conducted with pharmacists from across Portugal, and an inductive content analysis was applied to the transcribed sessions. The content analysis results were organized into three main categories: the Role of Pharmacy, Potentialities of Service Innovation, and Service Innovation. The results emphasize the importance of enhancing pharmacists’ training, establishing supportive legal frameworks, prioritizing funding for technological advancements, promoting interprofessional collaboration, and embracing innovative practices to advance healthcare innovation and improve patient outcomes. The identification of several tasks indicates that, in pharmacists’ perspectives, the Role of Pharmacy ranges from dispensing medication to aiding/monitoring patients at various stages of their health conditions. Expanded services were associated with several emergent Potentialities of Service Innovation, namely, enhancement of health outcomes and help to main healthcare facilities dealing with an increased number of patients. For Service Innovation, several factors emerged that need consideration, such as the conditions and the difficulties found associated with new service implementation. These pertain to pharmacists, legislation, and resources.pt_PT
dc.description.versioninfo:eu-repo/semantics/acceptedVersionpt_PT
dc.identifier.citationDores, A. R., Peixoto, M., Carvalho, I. P., Castro, M., & Marques, A. (2024). A qualitative study on pharmacists’ perceptions about service innovation. Health Policy and Technology, 100898. https://doi.org/10.1016/j.hlpt.2024.100898pt_PT
dc.identifier.doi10.1016/j.hlpt.2024.100898pt_PT
dc.identifier.eissn2211-8837
dc.identifier.urihttp://hdl.handle.net/10400.22/25948
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherElsevierpt_PT
dc.relationProject ForPharmacy-Future pharmacy as a plug-and-play ecosystem (POCI-01-0247- FEDER-070053/LISBOA-01-0247-FEDER-070053), funded by the European Regional Development Fund (ERDF), under the Competitiveness and Internationalisation Operational Programme (POCI) and the Lisbon 2020 Operational Programme, of Portugal 2020. This work was supported by Fundação para a Ciência e Tecnologia (FCT) through R&D Units funding (UIDB/05210/2020) and under the project UIDB/05422/2020.pt_PT
dc.relation.publisherversionhttps://www.sciencedirect.com/science/article/pii/S2211883724000613?via%3Dihubpt_PT
dc.subjectPharmacists’ rolept_PT
dc.subjectPharmacy servicespt_PT
dc.subjectInnovationpt_PT
dc.subjectBarrierspt_PT
dc.subjectCommunitypt_PT
dc.subjectPharmacypt_PT
dc.subjectFocus groupspt_PT
dc.titleA qualitative study on pharmacists’ perceptions about service innovationpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.titleHealth Policy and Technologypt_PT
person.familyNameDores
person.familyNamede Faria Távora Moreira Peixoto
person.familyNamePereira da Silva Marques
person.givenNameArtemisa
person.givenNameMiguel
person.givenNameAntónio José
person.identifierU-7458-2017
person.identifier.ciencia-id6B12-301B-4A0F
person.identifier.ciencia-idCB15-0DC5-0AD5
person.identifier.ciencia-id8811-40B4-D5FC
person.identifier.orcid0000-0003-4595-9816
person.identifier.orcid0000-0002-6361-1066
person.identifier.orcid0000-0002-8656-5023
rcaap.rightsembargoedAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication6579b160-3747-4ab2-a590-9f7d03215fa7
relation.isAuthorOfPublicatione9d4fc39-5a5e-427a-9402-cf343906dd2e
relation.isAuthorOfPublicationaf6a03ee-cd62-426a-980a-b5c92c4b46d5
relation.isAuthorOfPublication.latestForDiscovery6579b160-3747-4ab2-a590-9f7d03215fa7

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