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HRM specificities’ on Portugal hotel units

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dc.contributor.authorSilva, Susana
dc.contributor.authorMartins, Dora
dc.date.accessioned2016-03-04T13:16:24Z
dc.date.available2016-03-04T13:16:24Z
dc.date.issued2016
dc.description.abstractThis paper presents the main Human Resources Management (HRM) specificities’ on Portuguese hotel units. We try to understand the role of HRM on behavior of co-workers and quality service in hotel units and to know the future tendency of human capital profile on Portuguese hotel units and the role of HRM function on management of their staff. We, also, try to explore if Portuguese culture has influence on HRM specificities’ of hotel units. This phenomenon has a special relevance in the Portuguese context, because this country is known a growing process of tourism industry in recent years. Furthermore, little is known about HRM department’ contributions to their human capital management and development. This paper is one of the first to focus specifically on Portuguese hotel units and it also seeks to present findings that stem from the Human Resources Managers’ perspective. The paper is based on qualitative case studies. The data were collected through semi-structured interviews of 12 human resource managers from 12 hotel units located in Portugal. The results show that although there is not an effective HRM, current HRM practices are enough to encouraging pro-environmental behavior in their staff and they have a direct effect on customer satisfaction and competitiveness of sector. However, managers recognize there is need introduce some change on short-term to promote a better performance of staff with effect on customers satisfaction and competitiveness on sector in Portugal. According to these results, the paper discusses the major theoretical and practical implications.pt_PT
dc.identifier.doi10.1007/978-3-319-27528-4_27pt_PT
dc.identifier.isbn978-3-319-27527-7
dc.identifier.isbn978-3-319-27528-4
dc.identifier.issn2198-7246
dc.identifier.urihttp://hdl.handle.net/10400.22/7807
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherSpringer International Publishingpt_PT
dc.relation.ispartofseriesSpringer Proceedings in Business and Economics;
dc.relation.publisherversionhttp://link.springer.com/chapter/10.1007/978-3-319-27528-4_27pt_PT
dc.subjectHuman resources managementpt_PT
dc.subjectHuman capitalpt_PT
dc.subjectTourismpt_PT
dc.subjectHotel industrypt_PT
dc.subjectPortugalpt_PT
dc.subjectExploratory studypt_PT
dc.titleHRM specificities’ on Portugal hotel unitspt_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlaceAthens, Greecept_PT
oaire.citation.endPage410pt_PT
oaire.citation.startPage393pt_PT
oaire.citation.titleTourism and Culture in the Age of Innovation: International Conference of the International Association of Cultural and Digital Tourism (IACuDiT), 2ndpt_PT
person.familyNamesilva
person.familyNameMartins
person.givenNamesusana
person.givenNameDora
person.identifier.ciencia-idA71E-FBE0-F333
person.identifier.ciencia-idB018-8C44-FA4C
person.identifier.orcid0000-0003-4760-7662
person.identifier.orcid0000-0002-2474-5483
person.identifier.ridE-8423-2017
person.identifier.ridA-4430-2017
person.identifier.scopus-author-id57203104518
person.identifier.scopus-author-id56027343000
rcaap.rightsclosedAccesspt_PT
rcaap.typeconferenceObjectpt_PT
relation.isAuthorOfPublication19ab22db-78fa-4948-b820-434b46de1d9b
relation.isAuthorOfPublication834d27d6-57a3-40ed-bd06-39bf1719f014
relation.isAuthorOfPublication.latestForDiscovery19ab22db-78fa-4948-b820-434b46de1d9b

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