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Relationship between ISO 9001 certification maturity and EFQM business excellence model results

dc.contributor.authorFonseca, Luís
dc.date.accessioned2015-07-02T16:03:51Z
dc.date.available2015-07-02T16:03:51Z
dc.date.issued2015-07-01
dc.description.abstractPurpose: This exploratory research evaluates if there is a relationship between the number of years since an organization has achieved ISO 9001 certification and the highest level of recognition received by the same organization with the EFQM Business Excellence Model. Methodology/Approach: After state of the art review a detailed comparison between both models was made. Fifty two Portuguese organizations were considered and Correlation coefficient Spearman Rho was used to investigate the possible relationships. Findings: Conclusion is that there is indeed a moderate positive correlation between these two variables, the higher the number of years of ISO 9001 certification, the higher the results of the organization EFQM model evaluation and recognition. This supports the assumption that ISO 9001 International Standard by incorporating many of the principles present in the EFQM Business Excellence Model is consistent with this model and can be considered as a step towards that direction. Research Limitation/implication: Due to the dynamic nature of these models that might change over time and the possible time delays between implementation and results, more in-depth studies like experimental design or a longitudinal quasi-experimental design could be used to confirm the results of this investigation. Originality/Value of paper: This research gives additional insights on conjunct studies of both models. The use of external evaluation results carried out by the independent EFQM assessors minimizes the possible bias of previous studies accessing the value of ISO 9001 certification.por
dc.identifier.citationFonseca, L. (2015). Relationship between ISO 9001 certification maturity and EFQM Business Excellence Model results.Quality Innovation and Prosperity, 19(1), 85-102por
dc.identifier.doi10.12776/QIP.V19I1.556
dc.identifier.issn1335-1745
dc.identifier.urihttp://hdl.handle.net/10400.22/6390
dc.language.isoengpor
dc.peerreviewedyespor
dc.publisherTechnical University of Kosicepor
dc.relation.ispartofseriesQuality Innovation Prosperity;Vol.19, issue 1
dc.relation.publisherversionhttp://www.qip-journal.eu/index.php/QIP/article/view/556por
dc.subjectISO 9001por
dc.subjectEFQMpor
dc.subjectQuality Management Systempor
dc.subjectCertificationpor
dc.subjectTQMpor
dc.subjectBusiness Excellence Modelpor
dc.titleRelationship between ISO 9001 certification maturity and EFQM business excellence model resultspor
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage102por
oaire.citation.startPage85por
oaire.citation.titleQUALITY INNOVATION PROSPERITYpor
oaire.citation.volume19/1por
person.familyNameFonseca
person.givenNameLuis
person.identifier.ciencia-idDA12-4855-5FAE
person.identifier.orcid0000-0001-5668-0656
person.identifier.ridL-4285-2014
person.identifier.scopus-author-id56356558600
rcaap.rightsopenAccesspor
rcaap.typearticlepor
relation.isAuthorOfPublication7fc78bf1-1399-4460-8ee9-0bccbf304291
relation.isAuthorOfPublication.latestForDiscovery7fc78bf1-1399-4460-8ee9-0bccbf304291

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