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Advisor(s)
Abstract(s)
The quality plan is one of the most important documents into the quality management
systems. It brings to the system how the quality control should be done in order to assure the product
quality and the customer’s satisfaction. Nowadays the production systems have to continue to improve its
performance in order to be more competitive and the quality plan has to follow this trend too. In this work
we will present a case study developed in Saint-Gobain Mondego, SA, whose goal was to improve the
quality plan in order to reduce the product non conformities and simultaneously the costs associated with
the quality.
The present work makes firstly a presentation of the enterprise production process and an overview of
how the quality controls it is performed during the process. After that, we will characterize the problem that
Saint-Gobain proposes to study; our propose to decrease the problem; the tests effectuated and the
analysis of the results; and the final conclusions about this case. How we will see, there are strong signs
that the proposal tested will bring quality improvement associated with a cost reduction and consequently
better satisfaction for the customer.
Description
Keywords
Quality improvement Quality plan Quality costs reduction Customer satisfaction Continuous improvement
Citation
Ávila, P., Putnik, G., Sá, C., Contente, J. (2010) Optimization of the Quality Plan in Saint-Gobain Mondego S.A.: a Case Study, in Putnik, G. & Ávila, P. (Eds.) Business Sustainability I, Guimarães: School of Engineering - University of Minho; Porto: School of Engineering – Polytechnic of Porto. ISBN 978-972-8692-48-3; ISBN 978-989-95907-1-7.
Publisher
School of Engineering - University of Minho and ISEP - School of Engineering - Polytechnic of Porto