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Abstract(s)
No mundo empresarial, nas últimas décadas, temos vindo a ser confrontados com significativas modificações. As alterações constantes têm exigido muito das empresas, tornando-as instáveis e dúbias. Assim sendo, uma forma de acompanhar o mundo empresarial é a inovação constante.
Podemos de alguma forma “culpabilizar” a globalização dos mercados e a concorrência por estas modificações, mas somos obrigados a encontrar maneiras de superar os obstáculos. Logo, algumas empresas aperceberam-se que tinham de conseguir obter o máximo de informação sobre o seu próprio negócio, desta forma conseguiriam melhorar a gestão da organização. Os processos de desenvolvimento mais sofisticados começaram a ter uma preponderância e assim passaram a ser uma solução para acompanhar o mercado.
As empresas têm sido forçadas a melhorar o seu know-how sendo a forma mais eficaz de o fazer, a melhoria dos seus sistemas de controlo de gestão.
Contudo, esta melhoria exige um investimento nas Tecnologias de Informação (TI).
Este trabalho de pesquisa tem o objetivo de observar, numa organização, o contributo que a tecnologia poderá fornecer ao seu controlo de gestão, clarificar os seus impactos e ainda mostrar as vantagens e as desvantagens das TI. Portanto, é exigido dispor de todo o conhecimento pormenorizado dos procedimentos internos da empresa. Por este motivo, escolhemos o método de investigação que é designada por estudo de caso, que foi posta em prática através de entrevistas e análise documental.
Os resultados da investigação reforçam que as TI são importantes no quotidiano, sobretudo para automatizar tarefas e aceder aos dados de uma forma mais eficaz e concreta. Com os dados obtidos do sistema informático a empresa consegue tomar as melhores decisões que a podem levar ao sucesso. Existem desvantagens no processo de implementação dos sistemas, nomeadamente, custos elevados, contudo, estas não têm um peso significativo, que condicione a sua implementação.
In the business world, in the past decades, we have faced so many changes. Constant changes have demanded a lot from the companies, making organizations unstable and uncertain. Therefore, a way to follow the business world is a constant innovation. We can somehow 'blame' the globalization of markets and competition for these changes, but we must find solutions to solve the problems. Soon, some companies realized that they had to be able to obtain as much information about their own business, in this way they would be able to improve the organization's management. The most sophisticated development processes started to have a preponderance and thus became a solution to accompany the market. The companies have been forced to improve their knowledge, being the most effective way to do so, the improvement of their management control systems. However, this improvement requires an investment in Information Technology (IT). This research work aims to observe, in an organization, the contribution that technology can provide to its management control, clarify its impacts, and show the advantages and disadvantages of IT. Therefore, it is necessary to have all the detailed knowledge of the company's internal procedures. For this reason, we chose the investigation method that is called a case study, which was put into practice through interviews and document analysis. The results of the investigation reinforce that IT is very important in our daily lives, especially to automate tasks and access data in a more effective and concrete way. With the data obtained, we can make the best decisions for the future of the company. There are disadvantages in the process of implementing the systems, namely, high costs, however, these do not have a significant weight, which conditions their implementation.
In the business world, in the past decades, we have faced so many changes. Constant changes have demanded a lot from the companies, making organizations unstable and uncertain. Therefore, a way to follow the business world is a constant innovation. We can somehow 'blame' the globalization of markets and competition for these changes, but we must find solutions to solve the problems. Soon, some companies realized that they had to be able to obtain as much information about their own business, in this way they would be able to improve the organization's management. The most sophisticated development processes started to have a preponderance and thus became a solution to accompany the market. The companies have been forced to improve their knowledge, being the most effective way to do so, the improvement of their management control systems. However, this improvement requires an investment in Information Technology (IT). This research work aims to observe, in an organization, the contribution that technology can provide to its management control, clarify its impacts, and show the advantages and disadvantages of IT. Therefore, it is necessary to have all the detailed knowledge of the company's internal procedures. For this reason, we chose the investigation method that is called a case study, which was put into practice through interviews and document analysis. The results of the investigation reinforce that IT is very important in our daily lives, especially to automate tasks and access data in a more effective and concrete way. With the data obtained, we can make the best decisions for the future of the company. There are disadvantages in the process of implementing the systems, namely, high costs, however, these do not have a significant weight, which conditions their implementation.
Description
Keywords
Eficácia Sistemas de informação Controlo de gestão Tecnologias da informação Effectiveness Information Technologies Information systems Management control