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Avaliação do Processo de Operational Readiness: Uma Análise no Contexto da Euronext
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Esta Dissertação foi desenvolvida em contexto empresarial, nomeadamente no contexto
da Euronext, a maior bolsa de valores da Europa, cuja atividade é fortemente orientada
para a atividade de IT (Information Tecnhology). O crescimento da organização tem
conduzido a um aumento significativo do número de projetos, que na sua maioria
correspondem à entrega de soluções tecnológicas, como software, aplicações ou sistemas,
com elevada complexidade técnica e operacional.
Neste âmbito, destaca-se o departamento de Production Services, responsável por garantir
que aquelas soluções estão prontas para serem utilizadas e que funcionam corretamente
no dia a dia da empresa, tanto quando operadas por clientes como por funcionários da
organização. No entanto, a diversidade de projetos, equipas e sistemas potencia riscos
como falhas de comunicação, desalinhamento entre equipas, erros na execução e atrasos
no desenvolvimento dos projetos.
Com o objetivo de mitigar esses riscos, foi implementado o processo de Operational
Readiness, que visa assegurar que todas as condições técnicas, procedimentais e
organizacionais estão reunidas antes da entrega final de um projeto. Esta Dissertação tem
como propósito documentar e avaliar esse processo na Euronext, analisando a sua
relevância para a entrega de projetos no contexto da empresa.
A investigação procurou compreender como o processo de Operational Readiness é
percecionado pelas equipas que o aplicam diariamente, com especial enfoque no
departamento de Production Services. Para tal, foi conduzida investigação baseada em
inquérito, que procurou avaliar três dimensões principais: o impacto do processo, a sua
eficiência e o contributo do mesmo para a comunicação entre equipas.
This dissertation was developed in the business context of Euronext, Europe's largest stock exchange, whose activity is strongly IT (Information Technology) oriented. The growth of the organization has led to a significant increase in the number of projects, most of which correspond to the delivery of technological solutions, such as software, applications, or systems, with high technical and operational complexity. In this scenario, the Production Services department stands out, responsible for ensuring that these solutions are ready for use and that they function correctly in the day-to-day running of the company, both for customers and for the organization's employees. However, the diversity of projects, teams, and systems poses risks such as communication failures, misalignment between teams, errors in execution, and delays in project development. In order to mitigate these risks, the Operational Readiness process was implemented, which aims to ensure that all technical, procedural, and organizational conditions are met before the final delivery of a project. The purpose of this dissertation is to document and evaluate this process at Euronext, analyzing its relevance for project delivery in the context of the company. The research sought to understand how the Operational Readiness process is perceived by the teams that apply it on a daily basis, with a special focus on the Production Services department. To this end, a statistical analysis was carried out based on a survey, which assessed three main dimensions: the impact of the process, its efficiency, and its contribution to communication between teams.
This dissertation was developed in the business context of Euronext, Europe's largest stock exchange, whose activity is strongly IT (Information Technology) oriented. The growth of the organization has led to a significant increase in the number of projects, most of which correspond to the delivery of technological solutions, such as software, applications, or systems, with high technical and operational complexity. In this scenario, the Production Services department stands out, responsible for ensuring that these solutions are ready for use and that they function correctly in the day-to-day running of the company, both for customers and for the organization's employees. However, the diversity of projects, teams, and systems poses risks such as communication failures, misalignment between teams, errors in execution, and delays in project development. In order to mitigate these risks, the Operational Readiness process was implemented, which aims to ensure that all technical, procedural, and organizational conditions are met before the final delivery of a project. The purpose of this dissertation is to document and evaluate this process at Euronext, analyzing its relevance for project delivery in the context of the company. The research sought to understand how the Operational Readiness process is perceived by the teams that apply it on a daily basis, with a special focus on the Production Services department. To this end, a statistical analysis was carried out based on a survey, which assessed three main dimensions: the impact of the process, its efficiency, and its contribution to communication between teams.
Descrição
Palavras-chave
Operational Readiness IT Projects Euronext Production Services Statistical Analysis Communication between teams Gestão de Projetos IT Comunicação entre Equipas