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Abstract(s)
A transformação digital associada ao enorme volume de dados com que as organizações de saúde lidam hoje em dia baseia-se na transformação desta complexa indústria orientada pelo conhecimento para transformar dados em conhecimento.
A tecnologia está a mudar a forma como vivemos as nossas vidas quase todos os dias e de uma variedade de maneiras diferentes. Uma destas transformações está a ocorrer no campo dos cuidados de saúde.
A indústria da saúde requer modelos de maturidade abrangentes que ajudem a identificar as prioridades para implementar uma solução de Business Intelligence (BI).
Estas soluções são utilizadas em várias indústrias para obter uma visão dos dados financeiros e operacionais para tomar decisões mais informadas para o objectivo final de alcançar a eficiência e eficácia.
As organizações clínicas têm utilizado o Business Intelligence para armazenar dados num armazém de dados centralizado, manter os dados dos pacientes seguros, análises precisas e completas, e partilhar relatórios entre departamentos para uma abordagem moderna e integrada dos cuidados de saúde.
A presente dissertação pretende avaliar a maturidade, em termos de Business Intelligence, das organizações hospitalares portuguesas.
Para conseguir responder à principal pergunta de investigação, esta dissertação baseou-se em duas grandes fontes de recolha de dados.
A primeira foi uma revisão de literatura exaustiva focando-se no Business Intelligence e em Modelos de Maturidade. A segunda foi um questionário online enviado a vários hospitais portugueses que teve como objetivo avaliar o seu nível de maturidade.
Devido ao facto de termos tido poucas respostas para o desenvolvimento deste estudo, não foi possível concluir muito a respeito dos hospitais portugueses como um todo. No entanto, com as respostas obtidas conseguimos concluir que independentemente do nível de maturidades, os hospitais estudados utilizam o Business Intelligence como um fator crucial para a sua gestão.
The digital transformation associated with the huge volume of data that healthcare organizations deal with today is based on transforming this complex knowledge-driven industry to turn data into knowledge. Technology is changing the way we live our lives almost every day and in a variety of different ways. One of these transformations is occurring in healthcare. The healthcare industry requires comprehensive maturity models that help identify priorities for implementing a business intelligence (BI) solution. These solutions are used in various industries to gain insight into financial and operational data to make more informed decisions for the ultimate goal of achieving efficiency and effectiveness. Clinical organizations have been using Business Intelligence to store data in a centralized data warehouse, keep patient data secure, accurate and complete analysis, and share reports across departments for a modern and integrated approach to healthcare. This dissertation aims to assess the maturity, in terms of Business Intelligence, of Portuguese hospital organizations. To be able to answer the main research question, this dissertation was based on two main sources of data collection. The first was an exhaustive literature review focusing on Business Intelligence and Maturity Models. The second was an online questionnaire sent to several Portuguese hospitals that aimed to assess their level of maturity. Due to the fact that we had few answers for the development of this study, it was not possible to conclude much about Portuguese hospitals as a whole. However, with the answers obtained we were able to conclude that regardless of maturity level, the hospitals studied use Business Intelligence as a crucial factor for their management.
The digital transformation associated with the huge volume of data that healthcare organizations deal with today is based on transforming this complex knowledge-driven industry to turn data into knowledge. Technology is changing the way we live our lives almost every day and in a variety of different ways. One of these transformations is occurring in healthcare. The healthcare industry requires comprehensive maturity models that help identify priorities for implementing a business intelligence (BI) solution. These solutions are used in various industries to gain insight into financial and operational data to make more informed decisions for the ultimate goal of achieving efficiency and effectiveness. Clinical organizations have been using Business Intelligence to store data in a centralized data warehouse, keep patient data secure, accurate and complete analysis, and share reports across departments for a modern and integrated approach to healthcare. This dissertation aims to assess the maturity, in terms of Business Intelligence, of Portuguese hospital organizations. To be able to answer the main research question, this dissertation was based on two main sources of data collection. The first was an exhaustive literature review focusing on Business Intelligence and Maturity Models. The second was an online questionnaire sent to several Portuguese hospitals that aimed to assess their level of maturity. Due to the fact that we had few answers for the development of this study, it was not possible to conclude much about Portuguese hospitals as a whole. However, with the answers obtained we were able to conclude that regardless of maturity level, the hospitals studied use Business Intelligence as a crucial factor for their management.
Description
Keywords
Business intelligence Modelos de maturidade Cuidados de saúde Business intelligence Maturity models Healthcare