| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 6.98 MB | Adobe PDF |
Advisor(s)
Abstract(s)
A tecnologia tornou-se parte integrante das nossas vidas. ComeƧando pelos smartphones,
aos computadores, redes sociais, iclouds, casas inteligentes, a tecnologia Ć© parte
indispensĆ”vel no nosso quotidiano. As novas tecnologias permitem um acesso contĆnuo Ć
informaĆ§Ć£o e promovem ligaƧƵes entre as pessoas. Chegam-nos cada vez mais rĆ”pido e
prometem um futuro de desenvolvimentos tecnolĆ³gicos incrivelmente promissor.
A nĆvel empresarial, a satisfaĆ§Ć£o dos consumidores Ć© um fator preponderante. Estes
querem melhor produto e mais rƔpido, e para isto Ʃ necessƔrio que todos os processos de
invenĆ§Ć£o, criaĆ§Ć£o, desenvolvimento, fabrico, entrega etc. sejam aperfeiƧoados,
aprimorados continuamente. Neste Ć¢mbito, hĆ” tarefas que sĆ£o substituĆveis por processos
mecĆ¢nicos menos morosos e mais imunes a āerroā, nomeadamente no que se refere a
mƔquinas de pagamento self-service, mƔquinas automƔticas de lavagem de carros, linhas
de montagem em sĆ©rie. Todavia, hĆ” tarefas que nĆ£o sĆ£o passiveis de serem concretizadas
apenas com automatismos. A realizaĆ§Ć£o deste Ćŗltimo tipo de tarefas, requer outras
abordagens que permitam reduzir o seu tempo e aumentar a sua eficƔcia. Uma dessas
abordagens, consiste na implementaĆ§Ć£o de metodologias de melhoria continua.
As metodologias de melhoria continua tĆŖm sido aplicadas no mundo empresarial desde
1950, quando a Toyota implementou o ālean manufacturingā. Desde o final do sĆ©culo
passado, foram sendo inseridas no mundo tecnolĆ³gico, nomeadamente, as metodologias
Ɣgeis. Estas auxiliam no automatismo de algumas tarefas e focam-se nas pessoas que as
executam. Bons resultados em tempos Ć³timos dependem largamente da organizaĆ§Ć£o e do
modo de concretizaĆ§Ć£o das tarefas.
Neste relatĆ³rio, faz-se uma revisĆ£o da literatura sobre os mĆ©todos de melhoria contĆnua
utilizados nas empresas, identificam-se as mais prevalentes, referem-se os pontos fortes e
os fracos. Apresenta-se e analisa-se um caso de aplicaĆ§Ć£o de uma metodologia de melhoria
contĆnua na empresa Blip. Neste Ć¢mbito, fez-se e partilhou-se um questionĆ”rio sobre o tipo
de metodologia utilizada, abordando pontos fortes, pontos fracos, entre outros. O propĆ³sito foi o de dar a conhecer as diferentes metodologias e/ou ferramentas aplicadas
na Ɣrea de software. A anƔlise dos resultados sugere que a melhor metodologia Ʃ aquela
que melhor se adapta ao meio profissional, nomeadamente no que se refere Ć s tarefas
especĆficas e Ć s pessoas que as desempenham. Adicionalmente, observa-se que, por vezes,
hĆ” a necessidade de utilizar mais do que uma metodologia e/ou ferramenta
simultaneamente, para se poder ter um serviƧo mais eficiente.
Technology has become an integral part of our lives. Starting with smartphones, computers, social networks, iclouds, smart homes, technology is an indispensable part of our daily lives. New technologies allow continuous access to information and promote connections between people. They reach us faster and faster and promise an incredibly promising future of technological developments. At a business level, consumer satisfaction is a preponderant factor. They want a better product and faster, and for this it is necessary that all processes of invention, creation, development, manufacturing, delivery, etc. be perfected, continually improved. In this context, there are tasks that can be replaced by mechanical processes that are less time consuming and more immune to āerrorā, particularly with regard to self-service payment machines, automatic car wash machines, serial assembly lines. However, there are tasks that cannot be accomplished with automation alone. Carrying out this last type of task requires other approaches that allow one to reduce time and increase effectiveness. One of these approaches consists of implementing methodologies of continuous improvement. Continuous improvement methodologies have been applied in the business world since 1950, when Toyota implemented ālean manufacturingā. Since the end of the last century, agile methodologies have been introduced into the technological world. These help to automate some tasks and focus on the people who perform them. Good results in optimal times depend largely on the organization and the way in which tasks are carried out. In this report, a literature review is carried out on the continuous improvement methods used in companies, the most prevalent ones are identified, and the strengths and weaknesses are mentioned. A case of application of a continuous improvement methodology in the company Blip is presented and analyzed. In this context, a questionnaire was created and shared about the type of methodology used, addressing strengths, weaknesses, among others. The purpose was to raise awareness of the different methodologies and/or tools applied in the software area. Analysis of the results suggests that the best methodology is the one that best adapts to the professional environment, particularly with regard to specific tasks and the people who perform them. Additionally, it is observed that, sometimes, there is a need to use more than one methodology and/or tool simultaneously, in order to have a more efficient service.
Technology has become an integral part of our lives. Starting with smartphones, computers, social networks, iclouds, smart homes, technology is an indispensable part of our daily lives. New technologies allow continuous access to information and promote connections between people. They reach us faster and faster and promise an incredibly promising future of technological developments. At a business level, consumer satisfaction is a preponderant factor. They want a better product and faster, and for this it is necessary that all processes of invention, creation, development, manufacturing, delivery, etc. be perfected, continually improved. In this context, there are tasks that can be replaced by mechanical processes that are less time consuming and more immune to āerrorā, particularly with regard to self-service payment machines, automatic car wash machines, serial assembly lines. However, there are tasks that cannot be accomplished with automation alone. Carrying out this last type of task requires other approaches that allow one to reduce time and increase effectiveness. One of these approaches consists of implementing methodologies of continuous improvement. Continuous improvement methodologies have been applied in the business world since 1950, when Toyota implemented ālean manufacturingā. Since the end of the last century, agile methodologies have been introduced into the technological world. These help to automate some tasks and focus on the people who perform them. Good results in optimal times depend largely on the organization and the way in which tasks are carried out. In this report, a literature review is carried out on the continuous improvement methods used in companies, the most prevalent ones are identified, and the strengths and weaknesses are mentioned. A case of application of a continuous improvement methodology in the company Blip is presented and analyzed. In this context, a questionnaire was created and shared about the type of methodology used, addressing strengths, weaknesses, among others. The purpose was to raise awareness of the different methodologies and/or tools applied in the software area. Analysis of the results suggests that the best methodology is the one that best adapts to the professional environment, particularly with regard to specific tasks and the people who perform them. Additionally, it is observed that, sometimes, there is a need to use more than one methodology and/or tool simultaneously, in order to have a more efficient service.
Description
Keywords
Continuous improvement methodologies Agile methodology Lean Scrum efficiency