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QFD as a tool to improve negotiation process, product quality, and market success, in an automotive industry battery components supplier

2020Journal article Open access
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dc.contributor.authorFonseca, Luís Miguel Ciravegna
dc.contributor.authorFernandes, J.
dc.contributor.authorDelgado, C.
dc.date.accessioned2022-01-24T12:29:36Z
dc.date.available2022-01-24T12:29:36Z
dc.date.issued2020
dc.description30th International Conference on Flexible Automation and Intelligent Manufacturing (FAIM2021) 15-18 June 2021, Athens, Greecept_PT
dc.description.abstractThe automotive industry faces major megatrends such as climate change and emissions control, digital transformation, and increased customer power, resulting in more intensive competition, and higher sophisticated vehicles. The application of QFD (Quality Function Deployment) can be particularly valuable to link customer expectations with the technical characteristics of the product. In the case of products, such as batteries for electric vehicles, where technology is not yet mature, and the technical requirements (e.g., autonomy) are continuously more demanding, this is particularly relevant. The QFD customer-oriented product development technique is applied to a cover of a battery pack, to improve the negotiation process with the car manufacturer, the automotive industry battery components supplier company and its suppliers, to ensure market success once the product is released. The application of the HoQ revealed that Product Design and Tolerancing are the main technical requirements with the most impact over the battery cover development, followed the Leakage ratio. This research confirms that the voice of the customer could be quite generic, and it is critical that these requirements are translated into engineering requirements, which, in turn, can be translated into items that can be measured quantitatively and actionable within the company. The application of the affinity diagram was found to be quite valuable to address the significant amount of subjective information, and it is also relevant that OEMs have a desire to standardize the electric vehicle platforms at least on fewer and general sizes, hinting the need for more collaborative team approaches.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.1016/j.promfg.2020.10.195pt_PT
dc.identifier.issn2351-9789
dc.identifier.urihttp://hdl.handle.net/10400.22/19625
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherElsevierpt_PT
dc.relation.publisherversionhttps://www.sciencedirect.com/science/article/pii/S2351978920320564pt_PT
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/pt_PT
dc.subjectQFDpt_PT
dc.subjectHouse of Qualitypt_PT
dc.subjectNegotiation processpt_PT
dc.subjectElectricpt_PT
dc.subjectHybrid vehiclespt_PT
dc.subjectBatteriespt_PT
dc.subjectCase studypt_PT
dc.titleQFD as a tool to improve negotiation process, product quality, and market success, in an automotive industry battery components supplierpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage1409pt_PT
oaire.citation.startPage1403pt_PT
oaire.citation.titleProcedia Manufacturingpt_PT
oaire.citation.volume51pt_PT
person.familyNameFonseca
person.givenNameLuis
person.identifier.ciencia-idDA12-4855-5FAE
person.identifier.orcid0000-0001-5668-0656
person.identifier.ridL-4285-2014
person.identifier.scopus-author-id56356558600
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication7fc78bf1-1399-4460-8ee9-0bccbf304291
relation.isAuthorOfPublication.latestForDiscovery7fc78bf1-1399-4460-8ee9-0bccbf304291

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