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Abstract(s)
Atualmente, com o aumento exponencial de competitividade nos mercados, as empresas que se queiram manter na linha da frente devem adotar uma posição crítica e proactiva na análise e optimização dos seus processos de negócio.
Face às inegáveis complexidade, competitividade e volatilidade do sector, a banca é um dos principais segmentos onde se recorre a Business Process Management (BPM) para cumprir com diferentes metas para a fluidez e segurança do negócio, recorrendo a técnicas desenvolvidas de forma a agilizarem os seus processos e a reduzirem o risco operacional inerente à sua atividade.
Neste sentido, foi realizado um estudo de caracterização na área de domínio de BPM tendo por base uma aplicação de front end bancário em desenvolvimento para uma instituição bancária angolana. Objetivamente procedeu-se à identificação de diferentes padrões de modelação de processos de negócio, e de integração, orientados à resolução de problemas operacionais relacionados com a falta de intervenção de diferentes níveis hierárquicos, durante o processo de transferências interbancárias, com o intuito de reduzir o risco de fraude interna. Como resultado deste estudo desenvolveram-se todos os componentes do módulo de transferências interbancárias, bem como o modelo de processo de negócio em BPMN 2.0 (Business Process Model and Notation) que integra a funcionalidade que permite a intervenção dinâmica de diferentes individuos da hierarquia da instituição em pontos chave do processo de negócio.
Nowadays, with the exponential increasing in markets competitiveness, companies that want to remain at the forefront must adopt a critical and proactive position in the analysis and optimization of their business processes. n view of the undeniable complexity, competitiveness and volatility of the sector, banking is one of the main segments where Business Process Management (BPM) is used to meet different goals for business fluency and security, using techniques developed to streamline processes and reduce the operational risk inherent in its activity. In this sense, a characterization study was carried out in the BPM domain area, based on a bank frontier application under development for an Angolan banking institution. Objectively, different patterns of business process modeling and integration were identified, aimed at solving operational problems related to the lack of intervention at different hierarchical levels, during the interbank transfer process, in order to reduce the risk of internal fraud. As a result of this study, all the components of the interbank transfer module were developed, as well as the business process model in BPMN 2.0 (Business Process Model and Notation) that integrates the functionality to allow dynamic intervention of different individuals in the hierarchy of the institution key points of the business process.
Nowadays, with the exponential increasing in markets competitiveness, companies that want to remain at the forefront must adopt a critical and proactive position in the analysis and optimization of their business processes. n view of the undeniable complexity, competitiveness and volatility of the sector, banking is one of the main segments where Business Process Management (BPM) is used to meet different goals for business fluency and security, using techniques developed to streamline processes and reduce the operational risk inherent in its activity. In this sense, a characterization study was carried out in the BPM domain area, based on a bank frontier application under development for an Angolan banking institution. Objectively, different patterns of business process modeling and integration were identified, aimed at solving operational problems related to the lack of intervention at different hierarchical levels, during the interbank transfer process, in order to reduce the risk of internal fraud. As a result of this study, all the components of the interbank transfer module were developed, as well as the business process model in BPMN 2.0 (Business Process Model and Notation) that integrates the functionality to allow dynamic intervention of different individuals in the hierarchy of the institution key points of the business process.
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Keywords
Business Process Management BPM BPMN 2.0 Hierarchical intervention Banking Interbank transfers