| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| DM_RadigondeSilva_MGIQAS_2015 | 2.96 MB | Adobe PDF |
Advisor(s)
Abstract(s)
A implementação de sistemas de gestão da qualidade na área da educação e formação
permite reforçar e consolidar as organizações que atuam num mercado cada vez mais
competitivo, permitindo-lhes satisfazer, numa base permanente e sistemática, as expetativas
dos clientes através do fornecimento de produtos de formação de melhor qualidade.
Neste contexto, o objetivo deste estudo é explorar a temática dos sistemas de gestão da
qualidade ao nível do setor de educação. Em específico pretende-se efetuar uma revisão de
literatura sobre qualidade, formação e ensino à distância;analisar normas, projetos e
iniciativas em matéria de ensino à distância e implementar um Sistema de Gestão da
Formação, de acordo com a NP 4512, numa unidade de e-learning.
A metodologia adotada foi investigação–ação e centrou-se no levantamento bibliográfico e na
aplicação dos conceitos num contexto específico de um organização de ensino. Foi escolhida a
unidade de e-learning do IPP (e-IPP) como contexto do estudo por ser uma unidade de ensino
superior.
Os principais resultados obtidos são: (1) maior conhecimento das normas projetos e iniciativas
em matéria de ensino à distância a nível nacional e europeu; (2) análise detalhada da recente
norma portuguesa NP 4512; (3) elaboração da documentação associada ao Sistema de Gestão
da Formação (SGF) na unidade e-IPP, em específico, identificação e monitorização dos
processos, descrição dos procedimentos obrigatórios e elaboração do manual do SGF.
Como principal limitação deste estudo destaca-se a implementação parcial do sistema de
gestão da formação na unidade e-IPP, devido à falta de tempo e à falta de maturidade da
unidade e-IPP.
The implementation of quality management systems in education and training allow us reinforce and consolidate the organizations that act in market more and more competitive, allowing them to satisfy, in a permanent and systematic basic to the customersexpectationsthrough the supply of products of training of better qualitysystems. In this context, the goal of this study is to explore the subject of the quality management systems to the level of the sector of education. What we also pretend is to effectuate a revision of the literature about quality, training and distance learning, analyse standards, projects and initiative in matter of distance learning and also implement training management system according to the NP4512, a unity of e-learning. The methodology adapted was investigation – action and it was about bibliography and application of concepts in a specific context of educational organization it was chosen the unity of e- learning of the e-IPP (e-IPP) for study context because it is an unity of higher education. The main results are: (1) bigger knowledge of project standards and initiatives about distance learning in our country and Europe;(2) Detailed analysis of the recent Portuguese standards NP4512; (3)Elaboration of associated documentation to the implement training management system in the unity of e-IPP specifically, identification, process monitorization, description of obligatory procedures and the elaboration of the SGF manual. The main limitation of this study is partial implementation training management system in unity e-IPP, due to lack of time and lack of maturity of unity e-IPP.
The implementation of quality management systems in education and training allow us reinforce and consolidate the organizations that act in market more and more competitive, allowing them to satisfy, in a permanent and systematic basic to the customersexpectationsthrough the supply of products of training of better qualitysystems. In this context, the goal of this study is to explore the subject of the quality management systems to the level of the sector of education. What we also pretend is to effectuate a revision of the literature about quality, training and distance learning, analyse standards, projects and initiative in matter of distance learning and also implement training management system according to the NP4512, a unity of e-learning. The methodology adapted was investigation – action and it was about bibliography and application of concepts in a specific context of educational organization it was chosen the unity of e- learning of the e-IPP (e-IPP) for study context because it is an unity of higher education. The main results are: (1) bigger knowledge of project standards and initiatives about distance learning in our country and Europe;(2) Detailed analysis of the recent Portuguese standards NP4512; (3)Elaboration of associated documentation to the implement training management system in the unity of e-IPP specifically, identification, process monitorization, description of obligatory procedures and the elaboration of the SGF manual. The main limitation of this study is partial implementation training management system in unity e-IPP, due to lack of time and lack of maturity of unity e-IPP.
Description
Keywords
qualidade formação ensino à distância sistemas de gestão