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Authors
Advisor(s)
Abstract(s)
Esta tese descreve um projeto desenvolvido na sua maioria durante o segundo semestre do
ano letivo 2013/2014 nas instalações da Bosch Security Systems ST em Ovar, uma
empresa do Grupo Bosch.
Este projeto resultou de uma cooperação existente entre a Avans University of Applied
Sciences (AUAS) e o Instituto Superior de Engenharia do Porto (ISEP), bem como entre a
fábrica Bosch ST Ovar e o Centro de Desenvolvimento Bosch situado em Eindhoven,
Holanda. O objetivo é o estudo dos processos colaborativos de comunicação que se
realizam entre a R&D (Research and Development/Centro de Desenvolvimento) e a MP
(Manufacturing Plant/Fábrica).
O sucesso das organizações empresariais só é possível se se alcançar a satisfação das
expectativas do mercado. Assim, para o sucesso de uma empresa, temos de ter em conta a
sua eficiência para conseguir obter o máximo rendimento da sua missão, que só é possível
através de comunicações e de processos produtivos/serviços que acrescentem valor ao bem
que disponibilizam. Tendo sempre em vista este princípio, o Grupo Bosch tem vindo a
adotar metodologias com o intuito de eliminar os desperdícios existentes nos seus negócios
aumentando o máximo possível os seus rendimentos.
O desafio foi encontrar problemas ou dificuldades que levam com que a comunicação não
seja realizada eficazmente, o que origina, na maioria dos casos, atrasos nos projetos
realizados nesta parceria.
Com a orientação do diretor técnico da fábrica e observando o trabalho realizado por 2
MBI’s (Manufacturing Business Interface), iniciou-se a compreensão do meio e os
métodos de trabalho da empresa, a forma como é que é feita a parceria com os centros de
desenvolvimento, como também as responsabilidades e funções de cada um.
O estudo desenvolvido teve como base a metodologia Soft Systems Methodology com
envolvimento de um questionário submetido aos colaboradores Bosch, realizando-se no
final as sugestões de melhoria. Este relatório apresenta assim o estudo dos processos
colaborativos e de comunicação entre a fábrica e o centro de desenvolvimento.
This thesis describes a project developed mostly during the second half of 2013/2014 academic year on the premises of Bosch Security Systems in Ovar, a company of the Bosch Group. This project resulted from an existing cooperation betweeen the Avans University of Applied Sciences (AUAS) and the Instituto Superior de Engenharia do Porto (ISEP), as well as between the factory Bosch ST in Ovar and the Bosch Development Center located in Eindhoven. The goal is the study of collaborative communication processes that take place between R&D (Research and Development/ Development Centre) and MP (Manufacturing Plant/ Factory). The succes of business organizations is only possible to achieve with the satisfaction of market expectations. Thus, for the success of an organization, we must take into account their efficiency to achieve maximum performace of their mission, which is only possible through communications and processes/sevices that add value to the well they offer. Always in view of this principle, the Bosch Group has been adopting methodologies in order to eliminate waste in their existing business by increasing their income as possible. The challenge was to encounter problems or difficulties that lead to that communication is not performed optimally, which leads, in most cases, to delays in projects carried out in this partneship. With the orientation of the coach director of the factory and analysing the work of 2 MBI’s (Manufacturing Business Interface), began the understanding of the work means and methods of the company and the way the partnership is done with the centers of development, as well as the responsabilities and functions of each one. The study developted was based on the methodology Soft Systems Methodology with the involvement of a questionnaire submitted to Bosch employers, performing at the end the suggestions for improvement. This report thus presents the study of collaborative coounication processes between the factory and development center.
This thesis describes a project developed mostly during the second half of 2013/2014 academic year on the premises of Bosch Security Systems in Ovar, a company of the Bosch Group. This project resulted from an existing cooperation betweeen the Avans University of Applied Sciences (AUAS) and the Instituto Superior de Engenharia do Porto (ISEP), as well as between the factory Bosch ST in Ovar and the Bosch Development Center located in Eindhoven. The goal is the study of collaborative communication processes that take place between R&D (Research and Development/ Development Centre) and MP (Manufacturing Plant/ Factory). The succes of business organizations is only possible to achieve with the satisfaction of market expectations. Thus, for the success of an organization, we must take into account their efficiency to achieve maximum performace of their mission, which is only possible through communications and processes/sevices that add value to the well they offer. Always in view of this principle, the Bosch Group has been adopting methodologies in order to eliminate waste in their existing business by increasing their income as possible. The challenge was to encounter problems or difficulties that lead to that communication is not performed optimally, which leads, in most cases, to delays in projects carried out in this partneship. With the orientation of the coach director of the factory and analysing the work of 2 MBI’s (Manufacturing Business Interface), began the understanding of the work means and methods of the company and the way the partnership is done with the centers of development, as well as the responsabilities and functions of each one. The study developted was based on the methodology Soft Systems Methodology with the involvement of a questionnaire submitted to Bosch employers, performing at the end the suggestions for improvement. This report thus presents the study of collaborative coounication processes between the factory and development center.