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Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications

2021Journal article Open access
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dc.contributor.authorFonseca, Luís
dc.contributor.authorAmaral, António
dc.contributor.authorOliveira, José
dc.date.accessioned2021-11-03T13:45:38Z
dc.date.available2021-11-03T13:45:38Z
dc.date.issued2021
dc.description.abstractThe European Foundation for Quality Management (EFQM) 2020 model is a comprehensive and updated business model that encompasses sustainability and shares features with Industry 4.0, emphasizing transformation and improved organizational performance, yet with different theoretical and practical foundations. This research highlights the EFQM 2020 model’s novelties and its relationships/implications with the Industry 4.0 paradigm, contributing to the Quality 4.0 body of knowledge. Several linkages between the EFQM 2020 model and Industry 4.0 have been identified, namely, at the criteria level and guidance points, which can support successful digital transformation by combining quality and excellence with Industry 4.0. However, given the model’s generic and non-prescriptive nature, there is no specific reference to the nine Industry 4.0 pillars. Additionally, the links between direction and organizational culture and leadership criteria and driving performance and transformation are not evident, which might be a concern for business and technology transformation strategies. Managing knowledge, skills, and capabilities is critical for the successful adoption of Industry 4.0. The EFQM model adds a strategic and technologically unbiased perspective to Industry 4.0, providing an integrated business excellence framework for Quality 4.0. With empirical support of the model application, future research is recommended to develop this subject further.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationFonseca, L.; Amaral, A.; Oliveira, J. Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications. Sustainability 2021, 13, 3107. https://doi.org/10.3390/su13063107pt_PT
dc.identifier.doi10.3390/su13063107pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.22/18811
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherMDPIpt_PT
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/pt_PT
dc.subjectBusiness excellencept_PT
dc.subjectEFQM2020 modelpt_PT
dc.subjectIndustry 4.0pt_PT
dc.subjectQuality 4.0pt_PT
dc.subjectRelationshipspt_PT
dc.subjectImplicationspt_PT
dc.titleQuality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implicationspt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.issue6pt_PT
oaire.citation.startPage3107pt_PT
oaire.citation.titleSustainabilitypt_PT
oaire.citation.volume13pt_PT
person.familyNameFonseca
person.givenNameLuis
person.identifier.ciencia-idDA12-4855-5FAE
person.identifier.orcid0000-0001-5668-0656
person.identifier.ridL-4285-2014
person.identifier.scopus-author-id56356558600
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication7fc78bf1-1399-4460-8ee9-0bccbf304291
relation.isAuthorOfPublication.latestForDiscovery7fc78bf1-1399-4460-8ee9-0bccbf304291

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