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The EFQM 2020 model. A theoretical and critical review

2021Journal article Restricted access
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dc.contributor.authorFonseca, Luís
dc.date.accessioned2021-11-03T11:10:43Z
dc.date.embargo2035
dc.date.issued2021
dc.description.abstractThis research, aims to analyse the EFQM 2020 Model, supported by a literature review and content analysis, to identify its theoretical foundations and the more relevant novelties compared with the 2013 version. The EFQM 2020 Model is based on the link between an organisation’s purpose and strategy, aligned with the United Nations Sustainable Development Goals (SDGs), to simultaneously deliver performance and ensure transformation, creating enduring value for its key stakeholders and achieving remarkable results. The model adopts a strategic management lens and fits well in the Business Model description. The term excellence is no longer explicitly present, replaced by ‘outstanding’ (the best it can be). The model is less prescriptive compared to the 2013 version and comprises seven criteria grouped in three dimensions, Direction (why), Execution (how), and Results (what), supported by 23 Criterion Parts and 2 Results Criterion, plus 112 guidance points, and the RADAR assessment tool. Business Excellence Models are mainly designed with contributions from leaders and business experts. Nevertheless, on a theoretical level, several management theories support the EFQM 2020 Model. Although restricted to conceptual and theoretical analysis, this analysis can help academics and business leaders understand this novel model and support future empirical research.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationLuis Fonseca (2021): The EFQM 2020 model. A theoretical and critical review, Total Quality Management & Business Excellence, DOI: 10.1080/14783363.2021.1915121pt_PT
dc.identifier.doi10.1080/14783363.2021.1915121pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.22/18810
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherRoutledge, Taylor and Francispt_PT
dc.relation.publisherversionhttps://www.tandfonline.com/doi/full/10.1080/14783363.2021.1915121pt_PT
dc.subjectTotal quality managementpt_PT
dc.subjectExcellencept_PT
dc.subjectEFQM 2020pt_PT
dc.subjectBusiness modelpt_PT
dc.subjectStrategypt_PT
dc.subjectTheoretical supportpt_PT
dc.titleThe EFQM 2020 model. A theoretical and critical reviewpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage28pt_PT
oaire.citation.startPage1pt_PT
oaire.citation.titleTotal Quality Management & Business Excellencept_PT
person.familyNameFonseca
person.givenNameLuis
person.identifier.ciencia-idDA12-4855-5FAE
person.identifier.orcid0000-0001-5668-0656
person.identifier.ridL-4285-2014
person.identifier.scopus-author-id56356558600
rcaap.rightsclosedAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication7fc78bf1-1399-4460-8ee9-0bccbf304291
relation.isAuthorOfPublication.latestForDiscovery7fc78bf1-1399-4460-8ee9-0bccbf304291

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