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Understanding behavioral intentions in a spa experience: insights from contemporary literature

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dc.contributor.authorRodrigues, Cristina
dc.contributor.authorFerreira, Fernanda A.
dc.contributor.authorCosta, Vânia
dc.contributor.authorAlves, Maria José
dc.contributor.authorVaz, Márcia
dc.contributor.authorFernandes, Paula Odete
dc.contributor.authorNunes, Alcina
dc.date.accessioned2023-06-16T13:17:02Z
dc.date.available2023-06-16T13:17:02Z
dc.date.issued2023
dc.description.abstractThe current emphasis on quality of life and its importance in contemporary society has brought light to the entire health and wellness industry, particularly spa facilities. These places have become very desirable and popular for health, well-being, and leisure. This popularity is largely influenced by the offer of positive experiences full of benefits for the body and mind. Therefore, it is essential to understand what makes these experiences positive and satisfying or, on the opposite, what can make them negative and what aspects can compromise a positive and memorable spa experience, important for the success of these establishments. Following this line of thought, the main objective of this study is to understand, from the existing literature, the consumption behavior toward a spa experience, from the consumers’ point of view. This paper was developed based on content analysis and literature review, a systematic and narrative approach. These three techniques were applied as a research methodology to identify keyword trends, report findings and conclusions from previous empirical studies, and discuss substantive aspects related to this topic. The findings of the three techniques are consistent and provide an overall and specific understanding of the consumer perspective regarding spa experiences. The main results highlight the most critical aspects affecting satisfaction, service quality, and perceived consumer value and identify three key moments that can systematize the spa experience: expectations, consumption, and consequences. The theoretical discussion presented in this study is valuable for spa managers. It provides several important management implications and recommendations for their success.pt_PT
dc.description.sponsorshipThis article is a result of the project “GreenHealth - Digital strategies in biological assets to improve well-being and promote green health” (Norte-01-0145-FEDER-000042), supported by North Portugal Regional Operational Programme (NORTE 2020), under the PORTUGAL 2020 Partnership Agreement, through the European Regional Development Fund (ERDF). The authors are grateful to the FCT Portugal for financial support by national funds FCT/MCTES to UNIAG, under Project no. UIDB/04752/2020
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.1007/978-3-031-29426-6_39pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.22/23157
dc.language.isoengpt_PT
dc.publisherSpringerpt_PT
dc.relationNorte-01-0145-FEDER-000042
dc.relationUIDB/04752/2020
dc.relation.publisherversionhttps://link.springer.com/chapter/10.1007/978-3-031-29426-6_39pt_PT
dc.subjectSpa experiencespt_PT
dc.subjectConsumer behaviorpt_PT
dc.subjectHealth and wellness servicespt_PT
dc.subjectTourismpt_PT
dc.subjectBehavioral intentionspt_PT
dc.subjectService qualitypt_PT
dc.titleUnderstanding behavioral intentions in a spa experience: insights from contemporary literaturept_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlaceSyros, Greecept_PT
oaire.citation.endPage646pt_PT
oaire.citation.startPage619pt_PT
oaire.citation.titleTourism, Travel, and Hospitality in a Smart and Sustainable World: 9th International Conference, IACuDiTpt_PT
person.familyNameRodrigues
person.familyNameFerreira
person.givenNameCristina
person.givenNameFernanda A.
person.identifierR-000-4TV
person.identifier.ciencia-idC713-129D-7E88
person.identifier.ciencia-idD116-9419-5778
person.identifier.orcid0000-0001-5027-9108
person.identifier.orcid0000-0002-1335-7821
person.identifier.ridN-4563-2013
person.identifier.scopus-author-id57226754833
person.identifier.scopus-author-id24723992800
rcaap.rightsclosedAccesspt_PT
rcaap.typeconferenceObjectpt_PT
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relation.isAuthorOfPublication.latestForDiscoveryc8fa6567-b8fc-410a-824b-098d44605192

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