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No passado, o automóvel era considerado um bem de cariz luxuoso. No decorrer dos anos, a economia acelerou a um ritmo, que incentivou o uso galopante deste. Nesta aceleração, assistiuse a um incremento considerável da sinistralidade e da pegada ecológica relativa à carbonização do meio ambiente, provocada direta e indiretamente pela utilização do automóvel. O incremento na utilização acarretou um aumento dos serviços de manutenção e de reparação. Todavia, as técnicas utilizadas nestes serviços nem sempre tiveram em conta a sustentabilidade ambiental, dando primazia à rentabilidade económica. Neste seguimento, o Acordo de Paris (2015) veio reforçar a necessidade de caminharmos para uma economia de baixo carbono. Atendendo aos interesses das várias partes (Governos, instituições públicas e privadas), urge integrar noções que visam uma produção ambientalmente eficiente. Efetivamente, para um rastreio eficaz da utilização de recursos e de mitigação do impacto ambiental, torna-se premente validar e aplicar conceitos como a ecoeficiência e a economia circular (a título exemplificativo). Para tornar verosímil a concretização destes objetivos, é necessária a restruturação do modelo económico atual e, consequentemente, a forma como as empresas produzem os seus bens e prestam os seus serviços. Desde a Indústria Automóvel aos serviços de reparação após-venda, vários são os conceitos e ações prementes que devem ser adotados. Com efeito, os serviços de reparação de colisão automóvel representam um forte impacto na pegada carbónica, como por exemplo: emissão de gases poluentes (energia gasta na pintura); utilização de papel e plástico (isolamento das viaturas); consumo de água (lavagens das viaturas reparadas); criação de resíduos resultantes da atividade de reparação (reciclados/não reciclados/transformados), entre outros. Neste ponto, torna-se importante desenvolver um modelo de avaliação de impacto ambiental que dê suporte ao setor, tendo como pano de fundo práticas sustentáveis. Desde a Indústria Automóvel aos serviços de reparação após-venda, vários são os conceitos e ações prementes que devem ser adotados. O pioneirismo destas ações são ainda uma surpresa para muitos e um campo vasto de experimentação e de descoberta. A interligação entre várias esferas, tendo por base o Tripple Bottom Line, com as componentes Económica, Social e Ambiental, facilmente lhe confere complexidade, necessidade de transversalidade e padronização, o que o faz deste um modelo base para os desafios da indústria no futuro. Neste sentido, devido aos atributos anteriormente explanados, os serviços após-venda, tanto de manutenção como de reparação de colisão, tão comprometidos com o final da cadeia, e sendo o rosto visível do setor perante o consumidor final, têm de corresponder na mesma proporção. Por seu turno, essas espectativas permitem que exista uma verdadeira mudança de comportamentos, ações e políticas. O trabalho desenvolvido teve como objetivo principal o desenvolvimento de um modelo de avaliação de impacto ambiental para oficinas de reparação de colisão automóvel. Perante este objetivo, obteve-se como resultado, uma ferramenta que sustente o controlo da pegada carbónica resultante da atividade de reparação de colisão.
In the past, the automobile was considered a luxury item. Over the years, the economy accelerated at a pace that encouraged its rampant use. This acceleration has led to a considerable increase in the number of accidents and in the ecological footprint related to the carbonization of the environment, caused directly and indirectly by its use. The increase in use has led to an increase in maintenance and repair services. However, the techniques used in these services have not always taken into account environmental sustainability, giving priority to economic profitability. In this context, the Paris Agreement (2015) has reinforced the need to move towards a lowcarbon economy. Given the interests of the various parties (governments, public and private institutions), it is urgent to integrate notions aimed at environmentally efficient production. Indeed, for an effective tracking of resource use and environmental impact mitigation, it becomes urgent to validate and apply concepts such as eco-efficiency and circular economy (as an example). To make the achievement of these goals feasible, it is necessary to restructure the current economic model and, consequently, the way companies produce their goods and provide their services. At this point, it becomes important to develop a credible reference model that supports the sector, with sustainable practices as a backdrop. From the automotive industry to after-sales repair services, there are several concepts and urgent actions that must be adopted. The pioneering of these actions are still a surprise to many and a vast field of experimentation and discovery. The interconnection between several spheres, based on the Triple Bottom Line, with Economic, Social and Environmental components, easily gives it complexity, need for transversality and standardization, which makes it a base model for the industry challenges in the future. In this sense, due to the attributes explained above, the after-sales services, both maintenance and collision repair, so committed to the end of the chain, and being the visible face of the industry before the final consumer, must correspond in the same proportion. In turn, these expectations allow for a real change in behavior, actions and policies. The work developed had as its main objective the development of a management model based on the sustainability of car collision. Given this goal, the result was a tool that supports the control of the carbon footprint resulting from the collision repair activity.
In the past, the automobile was considered a luxury item. Over the years, the economy accelerated at a pace that encouraged its rampant use. This acceleration has led to a considerable increase in the number of accidents and in the ecological footprint related to the carbonization of the environment, caused directly and indirectly by its use. The increase in use has led to an increase in maintenance and repair services. However, the techniques used in these services have not always taken into account environmental sustainability, giving priority to economic profitability. In this context, the Paris Agreement (2015) has reinforced the need to move towards a lowcarbon economy. Given the interests of the various parties (governments, public and private institutions), it is urgent to integrate notions aimed at environmentally efficient production. Indeed, for an effective tracking of resource use and environmental impact mitigation, it becomes urgent to validate and apply concepts such as eco-efficiency and circular economy (as an example). To make the achievement of these goals feasible, it is necessary to restructure the current economic model and, consequently, the way companies produce their goods and provide their services. At this point, it becomes important to develop a credible reference model that supports the sector, with sustainable practices as a backdrop. From the automotive industry to after-sales repair services, there are several concepts and urgent actions that must be adopted. The pioneering of these actions are still a surprise to many and a vast field of experimentation and discovery. The interconnection between several spheres, based on the Triple Bottom Line, with Economic, Social and Environmental components, easily gives it complexity, need for transversality and standardization, which makes it a base model for the industry challenges in the future. In this sense, due to the attributes explained above, the after-sales services, both maintenance and collision repair, so committed to the end of the chain, and being the visible face of the industry before the final consumer, must correspond in the same proportion. In turn, these expectations allow for a real change in behavior, actions and policies. The work developed had as its main objective the development of a management model based on the sustainability of car collision. Given this goal, the result was a tool that supports the control of the carbon footprint resulting from the collision repair activity.
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Keywords
Modelo ambiental Sustentabilidade Pegada ecológica Serviços de colisão Environmental model Sustainability Ecological footprint Collision services