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The importance of shift work: the hospitality sector

2021Journal article Open access
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dc.contributor.authorMartins, Dora
dc.contributor.authorAmaro, Sofia
dc.contributor.authorSilva, Susana
dc.date.accessioned2021-07-21T15:24:24Z
dc.date.available2021-07-21T15:24:24Z
dc.date.issued2021
dc.description.abstractThis study explores the importance of shift work in the organizational context of the hospitality sector. To answer its four research objectives: (1) to identify the degree of satisfaction with the shift work regime; (2) to characterize individual motivations for doing shift work; (3) to understand the impact of shift work on the worker’s physical, mental, social well-being and family environment and (4) to identify the willingness for choosing shift work a survey was developed, published online and it gathered the answers of 153 shift workers in the hospitality sector. The results indicate that the main motivation to work in shifts is related to the requirement of the function itself. The degree of satisfaction of workers doing shift work tends to decrease when they evaluate their satisfaction with the balance between work life and the other dimensions - personal, family, and social life. Most respondents say that if they could choose, they would not work in shifts, considering its negative effects on their physical and mental wellbeing, as well as on their family and social well-being. From the results obtained, we will contribute to the literature on shift work by showing the need for greater organizational support, be it at the level of physical conditions of work or the level of benefits promoting social well-being for this category of workers.pt_PT
dc.description.sponsorshipThis work was financially supported by the research unit on Governance, Competitiveness and Public Policy (UIDB/04058/2020) + (UIDP/04058/2020), funded by national funds through FCT - Fundação para a Ciência e a Tecnologia.
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.34624/rtd.v1i36.10487pt_PT
dc.identifier.eissn2182-1453
dc.identifier.urihttp://hdl.handle.net/10400.22/18147
dc.language.isoengpt_PT
dc.publisherUniversidade de Aveiropt_PT
dc.relationUIDB/04058/2020
dc.relationUIDP/04058/2020
dc.relation.publisherversionhttps://proa.ua.pt/index.php/rtd/article/view/10487pt_PT
dc.subjectShift workpt_PT
dc.subjectJob satisfactionpt_PT
dc.subjectLabor flexibilitypt_PT
dc.subjectWork-family conflictpt_PT
dc.subjectHospitality sectorpt_PT
dc.titleThe importance of shift work: the hospitality sectorpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage243pt_PT
oaire.citation.startPage233pt_PT
oaire.citation.titleJournal of Tourism & Development = Revista de Turismo e Desenvolvimentopt_PT
oaire.citation.volume36, 1pt_PT
person.familyNameMartins
person.familyNamesilva
person.givenNameDora
person.givenNamesusana
person.identifier.ciencia-idB018-8C44-FA4C
person.identifier.ciencia-idA71E-FBE0-F333
person.identifier.orcid0000-0002-2474-5483
person.identifier.orcid0000-0003-4760-7662
person.identifier.ridA-4430-2017
person.identifier.ridE-8423-2017
person.identifier.scopus-author-id56027343000
person.identifier.scopus-author-id57203104518
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication834d27d6-57a3-40ed-bd06-39bf1719f014
relation.isAuthorOfPublication19ab22db-78fa-4948-b820-434b46de1d9b
relation.isAuthorOfPublication.latestForDiscovery834d27d6-57a3-40ed-bd06-39bf1719f014

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