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Authors
Abstract(s)
A Internet causou uma revolução em grande parte dos processos dos bancos, criando
oportunidades e gerando necessidades até então desconhecidas. Os Sistemas
de Informação, ferramentas indispensáveis para uma gestão moderna das actividades
bancárias, também foram influenciados pela evolução constante da tecnologia
e as facilidades oferecidas para a popularização do uso da Internet. Rumo a uma
crescente necessidade de modernização, agilidade, eficiência, eficácia e segurança que
são exigidos das actividades bancárias, actualmente, a tecnologia da Web é exibida
como uma opção viável para melhorar o desempenho das entidades bancárias.
Esta dissertação procura colmatar as necessidades sentidas pelo Banco Poupança e
Crédito, através do desenvolvimento de uma plataforma de Internet Banking com
um impacto considerável no quotidiano do cliente que traduza o aumento de fidelidade
e de angariação de clientes.
Os objetivos propostos podem ser sintetizados no estudo de normas de segurança a
aplicar, desenvolvimento do Internet Banking, disponibilização de serviços para consumo
no desenvolvimento de aplicações móveis e ainda o desenvolvimento de uma
plataforma de gestão de contratos.
A plataforma desenvolvida foi inserida no mercado angolano, onde tem tido uma
aceitação elevada. Têm sido, desde então, registados aumentos significativos de clientes
a aderir ao serviço, atestando assim a qualidade da plataforma nos principais
fatores de satisfação: lista de operações disponíveis, inovação e segurança.
Internet has caused a revolution in many processes of the banks, creating opportunities and necessities that were not known before. Information systems, fundamental tools in the day to day activity of banks were also upgraded due to improvements in the technology of those and the increasing use of Internet by the consumers. With a new demand for more agility, e ciency,security and modernization, banking has relied on web technology to improve its performance. This dissertation tries to tackle the necessities felt by Banco Poupan~ Axa e Cr~A c dito by creating a Internet Banking platform with a signi cative impact in the day to day of its client with the aim of translating that into an increasing delity and to attract new customers. The established objetives can be sintetized in the study of security measures to apply, Internet Banking development, disponibilization of services for the development of mobile apps and of a platform of contract management. This platform was put to the test in the Angolan market where it was received with enthusiasm. Since then it had an increase of customers using this service whom were very happy with some of its features : Operations available to use, Innovation and Security.
Internet has caused a revolution in many processes of the banks, creating opportunities and necessities that were not known before. Information systems, fundamental tools in the day to day activity of banks were also upgraded due to improvements in the technology of those and the increasing use of Internet by the consumers. With a new demand for more agility, e ciency,security and modernization, banking has relied on web technology to improve its performance. This dissertation tries to tackle the necessities felt by Banco Poupan~ Axa e Cr~A c dito by creating a Internet Banking platform with a signi cative impact in the day to day of its client with the aim of translating that into an increasing delity and to attract new customers. The established objetives can be sintetized in the study of security measures to apply, Internet Banking development, disponibilization of services for the development of mobile apps and of a platform of contract management. This platform was put to the test in the Angolan market where it was received with enthusiasm. Since then it had an increase of customers using this service whom were very happy with some of its features : Operations available to use, Innovation and Security.
Description
Keywords
Internet Banco Internet Banking Multicanal Segurança Internet Bank Internet Banking Multichannel Security