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ISO 9001 Certification Benefits: A Principal Component Analysis

2021-11Journal article Open access
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dc.contributor.authorFonseca, Luís
dc.contributor.authorCardoso, Maria Cristiana
dc.contributor.authorPereira, Maria Teresa Ribeiro
dc.contributor.authorÁvila, Paulo
dc.date.accessioned2021-11-03T09:59:11Z
dc.date.available2021-11-03T09:59:11Z
dc.date.issued2021-11
dc.description.abstractThis research addresses the benefits of ISO 9001 to understand the reasons behind its worldwide adoption. By applying principal component analysis to the results of a survey encompassing 526 valid responses (24.4% response rate), a more business-oriented scale than the traditional internal/external type of motivation with three main categories of benefits is proposed: operational improvement benefit (regarded as the most relevant), profitability and, market. The internal benefits related to the operational improvement are the benefits most felt by organizations, highlighting the contribution of ISO 9001 to improve learning processes and knowledge generation. Concerning the organization size, medium sized organizations attribute greater importance to the market and competitiveness. However, there are no statistical differences in the reporting of benefits felt in operational improvement and profitability. In relation to the year of certification, organizations certified before the year 2000 report higher market benefits when compared to those certified later. The investigation of ISO 9001 within Industry 4.0 and digital processes are suggested for future research.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationFonseca, L., Cardoso, M.C., Pereira, M.T. & Ávila, P. (2021). ISO 9001 Certification Benefits: A Principal Component Analysis. FME Transactions 49, 835-841. doi:10.5937/fme2104835Fpt_PT
dc.identifier.doi10.5937/fme2104835Fpt_PT
dc.identifier.urihttp://hdl.handle.net/10400.22/18807
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherFaculty of Mechanical Engineering, Belgradept_PT
dc.relation.publisherversionhttps://www.mas.bg.ac.rs/_media/istrazivanje/fme/vol49/4/8_l.m.c._fonsec_et_al.pdfpt_PT
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/pt_PT
dc.subjectISO 9001pt_PT
dc.subjectQuality management systemspt_PT
dc.subjectCertificationpt_PT
dc.subjectBenefitspt_PT
dc.subjectContextal factorspt_PT
dc.subjectPrincipal component analysispt_PT
dc.titleISO 9001 Certification Benefits: A Principal Component Analysispt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage841pt_PT
oaire.citation.issue49pt_PT
oaire.citation.startPage835pt_PT
oaire.citation.titleFME Transactionspt_PT
oaire.citation.volume4pt_PT
person.familyNameFonseca
person.familyNameRibeiro Pereira
person.familyNameÁvila
person.givenNameLuis
person.givenNameMaria Teresa
person.givenNamePaulo
person.identifierU-2265-2018
person.identifier631747
person.identifier.ciencia-idDA12-4855-5FAE
person.identifier.ciencia-id7A16-77DE-410A
person.identifier.ciencia-id5F17-10EE-C0CE
person.identifier.orcid0000-0001-5668-0656
person.identifier.orcid0000-0003-4556-9578
person.identifier.orcid0000-0001-8420-0875
person.identifier.ridL-4285-2014
person.identifier.scopus-author-id56356558600
person.identifier.scopus-author-id56624034400
person.identifier.scopus-author-id8609138000
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication7fc78bf1-1399-4460-8ee9-0bccbf304291
relation.isAuthorOfPublication3f7f1146-378f-4f1d-80ba-d499f3bd114b
relation.isAuthorOfPublication444efa0f-ca28-4743-8e78-7d31b0abde47
relation.isAuthorOfPublication.latestForDiscovery7fc78bf1-1399-4460-8ee9-0bccbf304291

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