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Advisor(s)
Abstract(s)
Atualmente existe um parco número de escolas de aviação com sistemas de gestão da qualidade baseados na família de normas 9000 da International Organization for Standardization. Ao longo da presente dissertação, o autor propõe como principal objetivo do presente trabalho o estudo e a criação das bases necessárias à implementação de um SGQ baseado na norma ISO 9001:2015 numa escola de formação de pilotos de linha aérea. Inicia-se o trabalho pela pesquisa bibliográfica de vários artigos relativos, não só, à norma ISO 9001, mas também algumas fontes que abordam os vários SGQ que atualmente existentes. Para esse fim, usar-se-ão preferencialmente artigos científicos validados pelos Pares. Também serão referenciados livros técnicos redigidos por autores conceituados na área. Após a pesquisa documental estar concluída, partir-se-á para o estudo concreto da empresa de acolhimento, sendo posteriormente definidas as bases necessárias para a implementação de um SGQ baseado na norma NP EN ISO 9001:2015 através de uma metodologia investigação - ação. Por fim será feita uma conclusão sobre os resultados obtidos, a onde se irão destacar as vantagens da aplicação deste tipo de Sistema de Gestão da Qualidade, em virtude dos já existentes, sendo algumas das vantagens o foco no cliente e o potencial reconhecimento de qualidade por parte dos stakeholders.
Currently, there are a few aviation schools with quality management systems based on the International Organization for Standardization's 9000 family of standards. Throughout this dissertation, the author proposes as the main objective of this work the study and creation of the necessary bases for the implementation of a QMS based on the ISO 9001:2015 standard in an airline pilot training school. The work begins with the bibliographic research of several articles related not only to the ISO 9001 standard, but also some sources that address the various QMS that currently exist. For this purpose, scientific articles validated by Peers will preferably be used. Technical books written by renowned authors in the area will also be referenced. After the documentary research is completed, the host company will be studied in detail, and the necessary bases will be defined for the implementation of a QMS based on the NP EN ISO 9001:2015 standard through an investigation-action methodology. Finally, a conclusion will be made on the results obtained, which will highlight the advantages of applying this type of Quality Management System, in view of the existing ones, with some of the advantages being the focus on the customer and the potential recognition of quality by part of the stakeholders.
Currently, there are a few aviation schools with quality management systems based on the International Organization for Standardization's 9000 family of standards. Throughout this dissertation, the author proposes as the main objective of this work the study and creation of the necessary bases for the implementation of a QMS based on the ISO 9001:2015 standard in an airline pilot training school. The work begins with the bibliographic research of several articles related not only to the ISO 9001 standard, but also some sources that address the various QMS that currently exist. For this purpose, scientific articles validated by Peers will preferably be used. Technical books written by renowned authors in the area will also be referenced. After the documentary research is completed, the host company will be studied in detail, and the necessary bases will be defined for the implementation of a QMS based on the NP EN ISO 9001:2015 standard through an investigation-action methodology. Finally, a conclusion will be made on the results obtained, which will highlight the advantages of applying this type of Quality Management System, in view of the existing ones, with some of the advantages being the focus on the customer and the potential recognition of quality by part of the stakeholders.
Description
Keywords
ISO 9001; Escola de Aviação Sistema de Gestão da Qualidade Melhoria contínua Aviation school Quality Management System Continuous Improvement