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- The impact of Covid-19 in restaurants – Take away and delivery, the consumer’s perspectivePublication . Azevedo, Daniel; Melo, AntónioTake-away and delivery where already being used by the restaurant business in Portugal prior to Covid-19 as a way to increase sales and profitability. The early days of the pandemic with an almost complete lockdown had a huge impact in the restaurant sector as all restaurants were suddenly forced to close. That lead to a vast majority of restaurants reinforcing their already existing take-away and delivery operations or starting to operate that way. In order to better understand the relationship between consumers and take-away and delivery services provided by restaurants, a research was conducted to assess the degree of use of these services. The research took place between the 9th and the 25th of April by means of an online survey resulting in 448 valid responses. The majority of the responders (69%) already used these services prior to Covid-19 between 1 and 3 times a week. On the other side, 28% said that they had never used take-away or delivery. During the pandemic, 53% claimed not to use take away and delivery services whilst only 45% said they were using it 1 to 3 times a week. When questioned about their future intents after the pandemic, 72% predicted they will use take-away 1 to 3 times a week. Within the consumers that use take-away and delivery, 22.5% spend less than 10€ per order, 54% from 10 to 20€ and 23.5% spend more than 20€. Preliminary results show that despite the fact these services were already being used prior to Covid-19, frequency of usage is on the rise, foreseeing significant growth for take-away and delivery in the near future. Data also seems to indicate that this phenomenon is not specific of big cities and urban population and could become an overall trend. Restaurants should develop/adapt their menus to cater to the specific needs of these services and invest in consolidating their presence in the take away and delivery markets as it can become one of the most important revenue sources.
- Cooking up a sustainable future: insights of circular economy in the restaurantsPublication . Maia, Beatriz; Silva, Susana; Melo, António; Silva, Goretti; Azevedo, Daniel; Camões, Henrique; Melo, CarlaRestaurants increasingly prioritize promoting sustainability within their kitchen’s operations, focusing their offers on valuing raw materials as a central point of gastronomy, thus highlighting the importance of local, responsible consumption and respect for nature and the environment. The Circular Economy (CE) emerges as a new sustainability paradigm, uncovering valuable opportunities for organizations and customers, in harmony with the environment. This study aims to characterize good sustainable and circular practices in the restaurant sector, understanding how endogenous products can enhance food waste reduction. Through a qualitative methodology, nine semi-structured exploratory interviews were carried out with restaurant experts, to gain in-depth knowledge into sustainable and CE practices used in restaurants. By conducting a thematic analysis, three main themes emerged 'Positioning and Branding,' 'Circular Economy,' and 'Product and Food Waste'. 'Positioning and Branding' covers the evolution of an eco-conscious mindset in organizations, from the inception of sustainable thinking to the imperative for change. It emerges from the categories: ´Organization, actions, and partnerships’, ‘Challenges and success factors’, and ‘Awareness’. The theme 'Circular Economy,' presents circular practices within daily restaurant operations, their understanding of circular concepts, and the progress made in adopting these behaviors. It arises from three categories: ‘Circularity’, ‘Resource Management’ and ‘Transition’. The 'Product and Food Waste' theme addresses concerns related to product and food waste, including supplier selection, innovative gastronomic offerings, and food waste minimization strategies. It is based on the categories: ‘Suppliers and Raw Materials’, ‘Food Waste Minimization”, and ‘Gastronomic Offer’. The findings reveal a growing awareness of the need for sustainability and circular practices in the restaurant sector. Organizations are actively seeking ways to reduce food waste, optimize sourcing, best operating procedures and offer more sustainable menus representing significant progress toward a more sustainable future in the restaurant business.