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- Architecture of a maturity model for information systems in higher education institutions: multiple case study for dimensions identificationPublication . Pereira, Rui Humberto; Vidal De Carvalho, Joao; Rocha, ÁlvaroHigher education institutions (HEIs) are complex and dynamic organizations in terms of information management, forcing their information systems to respond to enormous challenges and threats. In order to evaluate the HEIs’ information systems, we propose the development of a maturity model capable of supporting the role of HEI’s managers, as well as accreditation agencies, in the assessment of the maturity of these systems, thus, promoting continuous improvement. In this paper, we present and discuss our proposal for an architecture of the maturity model being developed. This one is based on a two-dimensional architecture composed of vertical and horizontal dimensions. We selected a multi-case study approach, based on five Portuguese HEIs, and reviewed the literature to identify the dimensions. This case study was supported by interviews with experts from the selected HEI. The results of this research work were both encouraging and promising amongst the interviewed experts, revealing a high level of acceptance of the general model architecture, as well as positive expectations about its usefulness in the future. The development of our maturity model is carried out by following a formal methodology specially designed to support the construction of this type of model.
- Development methodology of a higher education institutions maturity modelPublication . Vidal de Carvalho, Joao; Pereira, Rui Humberto; Rocha, ÁlvaroMaturity models have been introduced, over the last four decades, as guides and references for Information System (IS) management in organizations from different sectors of activity. In the educational field, maturity models have also been used to deal with the enormous complexity and demand of Educational Information Systems. This article presents a research project that aims to develop a new comprehensive maturity model for the Higher Education Institutions (HEI) area. The HEIMM (Higher Education Institutions Maturity Model) will be developed to help HEI to address the complexity of there IS, as a useful tool for the demanding role of the management of these systems, and institutions as well. The HEIMM will have the peculiarity of congregating a set of key maturity influence factors and respective characteristics, enabling not only the assessment of the global maturity of the HEI IS but also the individual maturity of its different dimensions. In this article, we present the second phase of our project by discussing the methodology for the development of maturity models that will be adopted for the design of the HEIMM and the underlying reasons for its choice.