Percorrer por autor "Santos, Carolina Isabel Pereira dos"
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- The power of hospitality: enhancing intercultural relations through service and experiencePublication . Santos, Carolina Isabel Pereira dos; Santos, Clara Maria Laranjeira Sarmento eThis internship report explores the role of hospitality as pathway for fostering intercultural understanding and competence, drawing on a three-month internship experience as a Front Office Agent at Noru Hotel Malta. Set in one of the most culturally diverse regions in Europe, the internship provided a unique opportunity to apply academic knowledge from the Master’s in Intercultural Studies for Business in a real-world, service-oriented context. The report examines the theoretical foundations of intercultural hospitality, the dynamics of Malta's tourism industry, and the importance of cultural awareness, empathy, and adaptability in daily guest interactions. Through reflective analysis and real-life case studies, it highlights how personalized and culturally competent service can transform standard hotel procedures into meaningful experiences of cultural exchange. The experience also contributed significantly to personal and professional growth, reinforcing the idea that true hospitality goes beyond service, being a powerful tool for connection, understanding, and global citizenship.