Browsing by Author "Marques, Emanuel Fernando Paiva da Silva"
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- Plataforma de Logística aplicada à Prestação de ServiçosPublication . Marques, Emanuel Fernando Paiva da Silva; Oliveira, António José Rocha deSociety is increasingly tied to technology. If you look around you, you see countless pieces of engineering to which people are becoming more and more accustomed and outstanding. This is due to the efficiency with which technological solutions respond to the needs of their users. Nowadays it is possible to do almost everything online: buying clothes, traveling, ordering food and being delivered at home, are examples of things that were unthinkable 30 years ago. The e-commerce brought a revolution that has shaken many industries. From music to retail, through to services, there was none to which the appearance of this new kind of business was indifferent. The possibility of selling online to any part of the world made it possible for even small businesses to export and compete with large companies. However, the application of this type of trade to services is not as strong as when compared to the sale of products. There are many more platforms for selling products via the Internet than platforms for providing services. With this, some companies started to provide this service, but without using technology. All the management of orders and receipts is done by telephone, and the records made in paper or on an Excel sheet, which causes employees to spend time on tasks that are not their area of expertise. This thesis aims at creating a platform to meet these needs by providing a range of tools to facilitate the work of service providers. To achieve this, a platform capable of supporting multiple service types and multiple marketplace service providers will be designed and developed. This platform will be composed of several applications, from the platform’s main site and back-office application, to mobile applications for couriers. These are aimed at a segmented response to the needs of the three existing types of customer: service providers, remittance agents and, of course, the final customer. In this context, a pilot laundry will be used as the pilot, which will lead to the evaluation and testing phase.