Browsing by Author "Cabral, Lisete Bertina Dos Santos"
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- Efeitos da pandemia da COVID-19 nos RH: o caso dos profissionais com cargos de Direção Técnica em estruturas residenciaisPublication . Cabral, Lisete Bertina Dos Santos; Martinho, Ana Luísa Moreira SoaresWith the outbreak of the COVID-19 pandemic, the residential structures had to adapt to a new reality. This adaptation had to be urgently and emergently experienced by the human resources of the structures themselves. The present study aims to understand the challenges faced by professionals holding the position of technical director of Residential Structures in a COVID-19 context, specifically regarding their human resource management functions, which is the focus of the research. We intend to investigate the strategies used by institutions to deal with the risks of the COVID-19 pandemic, to understand what changes have occurred regarding human resource processes in the COVID-19 context and to identify the changes needed in people management since the beginning of the COVID-19 pandemic. In Portugal there are Residential Structures aimed at three areas of intervention: i) residential structures aimed at the aged (Residential Structures for the Aged); ii) children and young people in danger (Residential Shelter for Children and Young People); iii) people with disabilities (Residential Home). Fifteen semi-structured interviews were carried out with the Technical Directors of 15 residential structures. The respondents perform their functions in the three types of Residential Structures identified in the private for-profit and non-profit sector. All respondents mentioned that their functions include the dimension of Human Resources management, along with other functions such as Client Management and Service Management. This study allowed us to identify several challenges and difficulties that the technical directors of the residential structures under study had to overcome, such as the preparation of schedules of services, the creation of teams with excessive working hours, the lack of human resources to work in the residential structures and meet the needs of the institution and users, and, consequently, employee turnover.