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Advisor(s)
Abstract(s)
Entre as várias teorias e documentos que existem sobre a gestão de empresas, gestão de projetos e operações, poucos se debruçam sobre os Centros de Investigação e Desenvolvimento (CID). No entanto, os recursos disponíveis na área de gestão são adaptáveis aos CID, tendo em conta as características específicas que os distinguem. Recorrendo às teorias de Gestão da Informação (GI) de uma organização, esta dissertação tem como objeto de estudo o Centro de Inovação em Engenharia e Tecnologia Industrial (CIETI), um grupo de investigação do Instituto Superior de Engenharia do Porto (ISEP). O estudo reside na análise da gestão do fluxo da informação do CIETI e identificar todos os inputs e outputs do seu fluxo, considerando os Sistemas de Informação (SI) que suportam esta Unidade de Investigação & Desenvolvimento (I&D). Deste modo, é proposto um modelo de gestão do fluxo da informação do CIETI, o qual vai ao encontro de várias premissas da Unidade, correspondendo aos critérios de avaliação e monitorização de entidades externas e aos do ISEP. Para tal, realiza-se o levantamento e caracterização dos processos do CIETI e são identificados os intervenientes de cada um. A metodologia seguida no estudo teve por base a abordagem Conceive, Design, Implement, Operate (CDIO), que se revelou fundamental para projetar e implementar novas ferramentas e documentos de apoio à gestão do fluxo da informação no CIETI, assim como a operacionalização de processos existentes. A conceção deste modelo permite, entre outras, a definição de momentos concretos de solicitação de contributos e informações ao grupo, o que estimula a criação de hábitos organizacionais, particularmente importantes para a gestão do fluxo da informação do CIETI. Assim, o modelo de gestão do fluxo da informação do CIETI contribui para o aumento do desempenho do grupo, uma vez que torna mais eficaz e eficiente o seu sistema de trabalho. Pode ainda potenciar a motivação dos seus membros, com os bons resultados da estrutura em que se inserem, tornando-se mais visível a participação de cada um para o CIETI.
Among the various theories and documents that exist on business management, project management and operations, few focus on the Research and Development Centers (RDC). However, the resources available in the management area are adaptable to the RDC, taking into account the specific characteristics that distinguish them. Using the theories of Information Management (IM) of an organization, this dissertation has as its object of study the Center for Innovation in Engineering and Industrial Technology (CIETI), a research group from the Polytechnic of Porto - School of Engineering (ISEP). This study aims to analyse the management of information flow of CIETI and to identify all the inputs and outputs of its flow, considering the Information Systems (IS) that support this Research & Development (R&D) Unit. This way, a model for the management of information flow of CIETI is proposed, which meets the various premises of the Unit, corresponding to the evaluation and monitoring criteria of external entities and ISEP’s. In order to do this, data from CIETI processes will be collected and characterized and the stakeholders of each one will be identified. The methodology followed in this study was based on the Conceive, Design, Implement, Operate (CDIO) approach, which proved to be essential to design and implement new tools and documents to support the management of information flow of CIETI, as well as the operationalization of existing processes. The conception of this model allows, among other things, the definition of concrete moments to request contributions and information from the group, which stimulates the creation of organizational habits, which are particularly important for the management of the information flow of CIETI. CIETI’s information flow contributes to enhance the group’s performance, as it makes its work system more effective and efficient. It can also boost the motivation of its members, due to the useful way in which the information is structured, making the participation of each one more visible to the CIETI.
Among the various theories and documents that exist on business management, project management and operations, few focus on the Research and Development Centers (RDC). However, the resources available in the management area are adaptable to the RDC, taking into account the specific characteristics that distinguish them. Using the theories of Information Management (IM) of an organization, this dissertation has as its object of study the Center for Innovation in Engineering and Industrial Technology (CIETI), a research group from the Polytechnic of Porto - School of Engineering (ISEP). This study aims to analyse the management of information flow of CIETI and to identify all the inputs and outputs of its flow, considering the Information Systems (IS) that support this Research & Development (R&D) Unit. This way, a model for the management of information flow of CIETI is proposed, which meets the various premises of the Unit, corresponding to the evaluation and monitoring criteria of external entities and ISEP’s. In order to do this, data from CIETI processes will be collected and characterized and the stakeholders of each one will be identified. The methodology followed in this study was based on the Conceive, Design, Implement, Operate (CDIO) approach, which proved to be essential to design and implement new tools and documents to support the management of information flow of CIETI, as well as the operationalization of existing processes. The conception of this model allows, among other things, the definition of concrete moments to request contributions and information from the group, which stimulates the creation of organizational habits, which are particularly important for the management of the information flow of CIETI. CIETI’s information flow contributes to enhance the group’s performance, as it makes its work system more effective and efficient. It can also boost the motivation of its members, due to the useful way in which the information is structured, making the participation of each one more visible to the CIETI.
Description
Keywords
Gestão da Informação Fluxo de Informação CDIO Organização Unidade I&D Centro de Investigação e Desenvolvimento CIETI Information Management Information Flow Organization Unit R&D Research and Development Centre